Customer Service Centre Consultant – 24/7 Housing Support

Defence Housing Australia; Adelaide; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Superannuation 15.4%

Leave entitlements

Flexible working options

Employee Assistance Program

Job summary

Defence Housing Australia (DHA) is seeking a Customer Service Centre Consultant to support Defence members, landlords and other customers with housing services, including benefits, tenancy coordination and lease advice. The role provides 24/7 support across Adelaide, with a focus on delivering clear advice, practical assistance and timely solutions in a busy omni-channel environment.

This is a non-ongoing engagement for up to 12 months, with potential extension; applicants must be Australian

Qualifications

• Experience in customer service and enquiry handling.
• Ability to coordinate tenancy services and provide clear advice.
• Ability to work with internal and external stakeholders to deliver timely solutions.

Responsibilities

• Administer Defence member entitlements and co-ordinate tenancy services.
• Manage enquiries and provide clear, practical support.
• Collaborate with stakeholders to resolve issues and improve service.

Skills

Customer service

Communication

Problem solving

Job description

Defence Housing Australia (DHA) is seeking a Customer Service Centre Consultant to support Defence members, landlords and other customers with housing services, including benefits, tenancy coordination and lease advice. The role provides 24/7 support across Adelaide, with a focus on delivering clear advice, practical assistance and timely solutions in a busy omni-channel environment.

This is a non-ongoing engagement for up to 12 months, with potential extension; applicants must be Australian