IT Client Services Team Leader

Defence Housing Australia; District of Gungahlin; On-site; AUD 101,295 - 116,452; Full time

Benefits offered by this job

15.4% superannuation

Generous leave entitlements

Flexible working options

Positive workplace culture

Career progression opportunities

Job summary

A leading public service organization is seeking an IT Client Services Team Leader in Gungahlin. This role involves leading IT support teams, prioritizing service issues, and ensuring high levels of customer satisfaction. Ideal candidates will possess strong management skills and must be an Australian citizen eligible for security clearance. Competitive salary and comprehensive benefits are offered, including generous leave entitlements.

Qualifications

• Experience in leading IT support teams.
• Ability to prioritize and manage support issues.
• Eligibility to pass Baseline Vetting security clearance.

Responsibilities

• Lead and support two service delivery teams: Applications Support and IT Service Desk.
• Ensure operational standards and high customer service levels are maintained.
• Implement effective resolutions in a timely manner.

Skills

IT support management

Customer service excellence

Team leadership

Education

Australian citizenship

Job description

Overview

Are you ready to take the lead in shaping exceptional IT support experiences? DHA is looking for a dynamic IT Client Services Team Leader to drive excellence within our Business Solutions and Technology Team.

Position: IT Client Services Team Leader
Level: DHA6
Salary Range: $101,295 to $116,452 per annum plus 15.4% superannuation
Location: Head Office - Gungahlin

About us: DHA was established in 1988 to provide housing and housing-related services to members of the Australian Defence Force (ADF) and their families. We remain committed to supporting Defence’s operational needs.

About your team: The Business Solution and Technology (BS&T) group provides technology and solutions across business analysis, architecture and integration, software development, software provision and support, data provisioning and reporting, telephony and networks, technical support, infrastructure and cyber security. We partner with the business to deliver initiatives that provide efficiencies to the organisation.

Responsibilities

As the IT Client Services Team Lead, you will be responsible for reviewing, understanding and prioritising support issues for two key service delivery teams: Applications Support and the IT Service Desk. You will work closely with the IT Client Services Manager to ensure operational standards are maintained, deliver a high level of customer service, and ensure effective resolutions are implemented in a timely manner.

Benefits

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible working options
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For information on DHA’s Employee Value Proposition, visit our website.

Eligibility and Requirements

The current vacancy is for 12 months non-ongoing; a merit pool will be established to fill similar ongoing and non-ongoing vacancies within the next 18 months. All successful applicants are required to be eligible to complete a Baseline Vetting security clearance for consideration by the Australian Government Security Vetting Agency (AGSVA).

Employment with DHA is conditional on being an Australian citizen and able to obtain and maintain the required security clearance.

How to apply

Apply via our online careers site with your current resume and a 500-word one-page pitch addressing the role requirements. Read the Australian Public Service Commission’s Cracking the Code guidance on how to write your response, and consider the expected behaviours described in the Integrated Leadership System at this role’s level.

For further information on the position, refer to the Candidate Information Pack through the online careers site. Any questions? Please contact Graham Schneider - A/g IT Client Services Manager.

Other information

Merit pool may be used to fill similar positions in the event of vacancies. DHA is committed to an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, culturally and linguistically diverse backgrounds, LGBTIQ+ individuals, ex-defence members, mature aged employees and carers. RecruitAbility applies to this vacancy; information at: https://www.apsc.gov.au/recruitability.

Note: Employment with DHA requires Australian citizenship and the ability to obtain and maintain security clearance at the required level.