Customer Service Attendant Part Time

Panthers Group; Port Macquarie; On-site; AUD 36,000 - 41,000; Full time

Benefits offered by this job

40% discount at Panthers outlets

Merchandise discount 20%

Exclusive offers with providers

Wellbeing leave for PT/FT

Purchased Annual Leave

Staff social events

Free onsite parking

Job summary

Port Macquarie Panthers is hiring a Customer Service Attendant to welcome members and guests across bar, café, gaming, and events. You will handle food and beverage service, cash handling, and day-to-day venue operations in a busy hospitality setting.

Ideal candidates are friendly, energetic team players with excellent communication skills, RSA/RCG or willingness to obtain, and a professional appearance. RSA/RCG required for this role.

Qualifications

• Excellent communication and customer service skills.
• Friendly, proactive attitude with willingness to learn.
• Confidence working independently and with others.
• Calm, adaptable and solutions-focused in busy environments.
• Professional grooming and presentation.

Responsibilities

• Deliver exceptional customer service to members and guests.
• Process POS transactions and cash handling accurately.
• Provide bar, café service including barista duties and food service.
• Stock replenishment and glass collection.
• Perform gaming duties at the cash desk and Keno, TAB.
• Assist with functions and events.
• Maintain high cleanliness and presentation.
• Support general operations across shifts.

Skills

Communication

Customer Service

Positive Attitude

Independent Work

Calm Under Pressure

Professional Presentation

RSA/RCG

Cash Handling

Basic Computer Skills

Job description

Love making someone’s day with great service?

At Panthers, exceptional service starts with you. Join our team and help make every visit welcoming, positive and memorable.

The Opportunity

As a Customer Service Attendant at Port Macquarie Panthers, you’ll play an important role in creating a welcoming and enjoyable experience for our members and guests. Working across a variety of areas including bar, café, gaming, functions and events, you’ll deliver exceptional service while assisting with food and beverage service, cash handling and day-to-day venue operations. This is a great opportunity for a friendly and energetic team player who enjoys variety, thrives in a busy hospitality environment and takes pride in creating positive customer experiences.

What You'll Be Doing

• Delivering exceptional customer service to members and guests
• Processing POS transactions and cash handling
• Providing bar and café service, including barista duties, food preparation and meal service
• Completing stock replenishment and glass collection
• Performing gaming duties, including cash desk, TAB and Keno
• Assisting with functions and events
• Maintaining high standards of cleanliness and presentation
• Supporting general operations and working flexibly across different areas and shifts as required.

About You

You are someone who is friendly, motivated and enjoys creating positive experiences for others. You’ll also bring:

• Excellent communication and customer service skills
• A positive, proactive attitude and willingness to learn
• Confidence working independently and alongside others
• The ability to remain calm, adaptable and solutions-focused in a busy environment;
• Professional presentation and grooming
• Current RSA and RCG or willingness to obtain
• Confidence handling cash accurately
• Basic computer skills

Why you’ll love working with us

At Panthers, our PRIDE values shape everything we do. We take pride in being Professional in our approach, treating everyone with Respect, inspiring one another to grow and succeed, remaining Dedicated to our members, guests and community, and striving to deliver Exceptional experiences every day. We know our people are the key to our success. That's why we're committed to creating a workplace where you'll feel supported, recognised and empowered to grow your skills, build your career and make a meaningful contribution.

As Part Of The Panthers Team, You'll Enjoy

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers.
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave for PT/FT employees
• Purchased Annual Leave for eligible PT/FT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking

About Us

Panthers Port Macquarie is ideally located in the heart of Port Macquarie, overlooking the beautiful Hastings River. Our Club boasts two restaurants, a café, two bars and ten meeting, event and function spaces, as well as one of the region’s largest indoor entertainment venues and a dedicated family-friendly outdoor area. As part of the Panthers Group, we are strongly focused on our members, their guests and the wider community, proudly supporting local charities, sporting organisations and community initiatives. While Panthers has continued to grow, our priority remains delivering an exceptional customer experience and providing a welcoming place for the Port Macquarie community to play, eat, drink and meet.