Customer Service Assistant - Gordon Pro Shop

Careers at Council; Sydney; On-site; AUD 48,000 - 55,000; Full time

Benefits offered by this job

EAP

Job summary

Ku-ring-gai Council in Gordon Golf Course, Sydney, is seeking a Casual Customer Service Assistant for the Gordon Pro Shop. You will deliver high quality service to members and guests, manage tee times and bookings, operate POS, and handle cash. The role requires a friendly, team-oriented attitude with weekend availability and a passion for golf.

Casual roster with 25% loading and a supportive team environment. Closes: 9 November 2026.

Qualifications

• Ability to operate computer booking and POS systems.
• Strong communication and customer service skills.
• Ability to work effectively in a team environment.
• Friendly and approachable nature.

Responsibilities

• Providing high quality service to members and guests.
• Managing tee times and ensuring smooth order of play.
• Answering phone enquiries and booking tee times via the computer booking system.
• Operating a POS system and cash handling.
• Daily sales reconciliation and merchandise display.
• Inventory control and deliveries.
• Organising golf cart and hire equipment bookings.
• Assisting with club competitions and social golf.
• Maintaining a clean and safe pro shop environment.

Skills

Customer service experience

Communication

Teamwork

People skills

Tools

POS system

Job description

Casual Customer Service Assistant - Gordon Pro Shop

• $34.57 to $40.09 per hour + 25% casual loading + super
• Customer Service Experience Required

About Gordon Golf Course

Gordon Golf Course is nestled away on the upper North Shore of Sydney and features one of the most picturesque of any Sydney golf courses, with a challenging 18 Hole Par 65 layout. The course has the benefits of public access and an active Club on site, Gordon Golf Club.

About the role

The Gordon Pro Shop is looking for a motivated Casual Customer Service Assistant to join our team.

Your duties will include, but are not limited to:

• Providing high quality service to members and guests
• Managing tee times and ensuring smooth order of play
• Answering phone enquiries and booking tee times via the computer booking system
• Operating a Point of Sale (POS) system
• Cash handling and daily sales reconciliation
• Product sales and merchandise display
• Inventory control and receiving deliveries
• Organising golf cart and hire equipment bookings
• Assisting with club competitions and social golf
• Maintaining a clean and safe pro shop environment

We are ideally seeking individuals with a positive attitude, strong work ethic and a passion for delivering great customer service. An interest or understanding of golf will be highly regarded.

Required Skills & Experience

• Ability to operate computer booking and POS systems
• Strong communication and customer service skills
• Ability to work effectively in a team environment
• Friendly and approachable nature

Successful applicants will be required to work flexible hours including weekends.

• Casual / flexible rosters
• 25% casual loading
• Friendly and supportive team environment
• Free confidential Employee Assistance Program

For more information on the benefits offered at Ku-ring-gai Council, please refer to our websiteclick here.

Ku-ring-gai Council is an equal opportunity employer

Closes: 11:30pm, Monday 9 November 2026