Customer Service Assistant - Gordon Pro Shop

Ku-ring-gai Council; Sydney; On-site; AUD 48,000 - 55,000; Full time

Benefits offered by this job

25% casual loading

Friendly team environment

Employee Assistance Program

Job summary

Ku-ring-gai Council’s Gordon Pro Shop is seeking a motivated Casual Customer Service Assistant to join our team on the Gordon Golf Course, Sydney. The role offers hourly pay ranging from $34.57 to $40.09 plus 25% casual loading and superannuation.

Prior customer service experience is required to help members and guests enjoy our facilities. You will handle tee times, bookings, POS cash handling, product sales, inventory and stock deliveries, cart and equipment bookings, and assist with club

Qualifications

• Ability to operate computer booking and POS systems.
• Strong communication and customer service skills
• Ability to work effectively in a team environment
• Friendly and approachable nature

Responsibilities

• Provide high quality service to members and guests
• Manage tee times and ensure smooth play
• Answer phone enquiries and book tee times via the computer booking system
• Operate a POS system and cash handling
• Product sales and merchandise display
• Inventory control and receiving deliveries
• Organise golf cart and hire equipment bookings
• Assist with club competitions and social golf
• Maintain a clean and safe pro shop environment

Skills

Booking systems

POS systems

Customer service

Teamwork

Communication

Job description

Casual Customer Service Assistant – Gordon Pro Shop

• $34.57 to $40.09 per hour + 25% casual loading + super
• Customer Service Experience Required

About Gordon Golf Course

Gordon Golf Course is nestled away on the upper North Shore of Sydney and features one of the most picturesque of any Sydney golf courses, with a challenging 18 Hole Par 65 layout. The course has the benefits of public access and an active Club on site, Gordon Golf Club.

About the role

The Gordon Pro Shop is looking for a motivated Casual Customer Service Assistant to join our team.

Your duties will include, but are not limited to:

• Providing high quality service to members and guests
• Managing tee times and ensuring smooth order of play
• Answering phone enquiries and booking tee times via the computer booking system
• Operating a Point of Sale (POS) system
• Cash handling and daily sales reconciliation
• Product sales and merchandise display
• Inventory control and receiving deliveries
• Organising golf cart and hire equipment bookings
• Assisting with club competitions and social golf
• Maintaining a clean and safe pro shop environment

We are ideally seeking individuals with a positive attitude, strong work ethic and a passion for delivering great customer service. An interest or understanding of golf will be highly regarded.

Required Skills & Experience

• Ability to operate computer booking and POS systems
• Strong communication and customer service skills
• Ability to work effectively in a team environment
• Friendly and approachable nature

Successful applicants will be required to work flexible hours including weekends.

• Casual / flexible rosters
• 25% casual loading
• Friendly and supportive team environment
• Free confidential Employee Assistance Program

Ku-ring-gai Council is an equal opportunity employer