Customer Service Assistant - Freight Forwarding

Orient Overseas Container Line; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

OOCL Logistics in Melbourne is seeking a Customer Service Assistant - Freight Forwarding to join our team on a permanent, full-time, CBD on-site basis.

You will build customer relationships, handle bookings, documentation, customs reporting and invoicing, support strategy development, and work with internal teams to optimise operations while maintaining service excellence.

Qualifications

• Export/Import Freight forwarding experience in the logistics industry.
• Bachelor's Degree in any field.
• Permanent full-time CBD on-site role.

Responsibilities

• Build strong and lasting relationships with customers and provide second-to-none customer service.
• Handle bookings, documentation, customs reporting, and job invoicing.
• Assist in the development and implementation of Customer Service Strategy, policy and strategy.
• Work on projects and initiatives, as directed by the National Customer Service Manager.
• Ensure consistent Customer satisfaction by providing effective and efficient responses to customer enquiries, addressing issues, and resolving concerns promptly.
• Work closely with internal teams to optimize operations.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Education

Bachelor's Degree in any field

Job description

Customer Service Assistant - Freight Forwarding

Orient Overseas Container Line - Melbourne VIC

As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 150 offices in over 50countries/ regions.

Providing advanced customer-specific solutions through our value-creating services and IT technology in supply-chain management, OOCL Logistics’ comprehensive service network and platforms will allow you to make All the Right Moves for your business.

OOCL’s mission is: With our quality people and advanced information technology, we are dedicated to offering the best international and domestic logistics services and networks and we strive to become a vital link in our customers' business success.

About this opportunity

This is an exciting opportunity for a confident, customer-centric, experienced team player to join our team for this permanent, 5-day full-time CBD on site role.

Build strong and lasting relationships with customers and provide second-to-none customer service.

Handling all customer service-related issues, problem solving, procedurals and process writing

Efficiently handle bookings, documentation, customs reporting, and job invoicing

Assisting in the development and implementation of Customer Service Strategy, policy and strategy

Working on projects and initiatives, as directed by the National Customer Service Manager

Ensure consistent Customer satisfaction by providing effective and efficient responses to customer enquiries, addressing issues, and resolving concerns promptly.

Work closely with internal teams to optimize operations

Timely invoicing & money collection from customers.

Excellent multitasking skills within their workspace as well as computer savvy

About you

Our ideal candidate will embody our shared values of innovation and creating value for customers, have exposure to the freight industry as well as a passion and willingness to further develop their skill set under the guidance of the OOCL Logistics team.

At least 2 year of Export/ Import Freight forwarding experience in the logistics industry.

Bachelors Degree in any field

Develop and maintain solid working relationships with all departments

Respond to urgent matters as required.

Maintain a professional & high-quality service-oriented environment at all times.

Excellent attention to detail

Possessing a commitment to processes, analytical thinking, and methodical approaches with proficiency in diverse system capabilities

General Shipping and Logistics Knowledge

The successful candidate will also display excellent communication skills, the ability to converse with people of all levels and be well organized, efficient, and effective.

Must have permanent full working rights in Australia.

Bringing a diverse mix of the best and brightest talents to OOCL Logistics is critical to our continued success. That is why we uphold a meticulous screening process.

OOCL Logistics is an equal employment opportunity provider and encourages applications from Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.

Employment with OOCL Logistics is subject to satisfactory background checks which include a National Police Check and Reference Checks.