Customer Service Assistant - Balgowlah

Ice Box Liquor; Sydney; On-site; AUD 30,000 - 39,000; Full time

Job summary

Ice Box Liquor Pty Ltd is opening a new store in North Balgowlah and seeking a passionate retail team member to deliver excellent customer service and product recommendations. You will handle sales at the POS, maintain store presentation, and assist with stock replenishment and promotions.

The role requires a current RSA certificate, strong communication skills, and the ability to work flexible hours including evenings and weekends as part of a growing independent liquor retailer.

Qualifications

• Experience in retail or liquor industry desirable.
• Passion for customer service and liquor products.
• Strong communication and interpersonal skills.
• Availability to work flexible hours including evenings and weekends.
• Current RSA certificate required.

Responsibilities

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring compliance with RSA requirements.
• Supporting store security and loss prevention initiatives.

Skills

Customer service

Communication

Flexibility

Education

RSA certificate

Job description

Ice Box Liquor & George’s Cellar is proud to be a family-owned, independent retail liquor company, with 31 stores across NSW and counting!

The big news?

We’re opening our newest store at North Balgowlah and we’re looking for a powerhouse team to help us launch it!

This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills. If you have a passion for liquor retail and providing outstanding service, we want to meet you!

We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.

Key responsibilities include:

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
• Supporting store security and loss prevention initiatives.

What we're looking for:

• Previous retail or liquor industry experience ishighly desirable.
• A passion for customer service and liquor products.
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• A current RSA certificate

If you're looking to join a growing business that values its people and offers genuine opportunities for development, we'd love to hear from you.

If you're looking to join a growing business that values its people and offers genuine opportunities for development, we'd love to hear from you.