Customer Service Assistant

Brophy; Warrnambool; On-site; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Salary sacrificing options up to $15,M

Learning & development opportunities

Above Award Salary - Minimum $46 per h

Employee Assistance Program (EAP)

Job summary

Brophy Family & Youth Services is seeking a Customer Service Assistant in Warrnambool. You set the tone with a warm welcome, coordinate mail and resources, and deliver reliable admin support to help programs shine.

Join a community-focused team that values calm under pressure, strong communication, and linking clients and staff to the right services. This casual role offers flexibility and meaningful impact from day one.

Qualifications

• Demonstrated ability to stay organised under tight deadlines.
• Experience liaising with diverse clients and stakeholders.
• Able to build positive working relationships across teams.

Responsibilities

• Greet visitors, answer calls, and manage mail and resources.
• Provide high-quality admin support to enable programs to shine.
• Link people to appropriate services and colleagues as needed.
• Maintain calm, clockwork efficiency in a busy environment.

Skills

Coping under pressure

Attention to detail

Communication skills

Interpersonal skills

Education

Certificate III or higher in Administration/Business

Current Driver's Licence

Job description

Join Brophy as the energy, heart and first point of connection that helps our community thrive.

Employee Benefits

• Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year.
• Excellent Learning & Development opportunities.
• Above Award Salary - Minimum $45.9541 per hour
• Confidential Employee Assistance Program (EAP) for personal and professional wellbeing.

About the Role

As our Customer Service Assistant, you’re the person who sets the tone, the warm welcome, the steady organiser, the problem-solver who helps people feel seen, supported and confident they’ve come to the right place.

At Brophy, we take an Advantaged Thinking approach, and this role brings that to life every single day. You’ll create a positive, strengths-focused experience for everyone who walks through our doors or picks up the phone including clients, families, staff, partners, and community members.

You’ll keep our spaces running smoothly by juggling calls, greeting visitors, coordinating mail and resources, and providing high-quality admin support that lets our programs shine. Your ability to stay calm under pressure and manage competing demands will help ensure our teams can focus on what matters most: supporting young people, families and communities.

You’ll also build strong relationships across Brophy and with external stakeholders, becoming a trusted connector who helps link people to the right services, the right people, and the right opportunities.

If you’re organised, people-focused, great under pressure and love being the go-to person who makes everything run like clockwork then this role is your chance to make a meaningful impact from the moment the door opens.

This is a casual position, offering flexibility while providing the chance to make a meaningful impact in a collaborative, supportive setting.

Do your skills include:

• Ability to cope with and perform effectively in a demanding environment, giving close attention to detail and accuracy, whilst meeting tight deadlines and conflicting priorities.
• Excellent communication and interpersonal skills including the ability to demonstrate experience in liaising with a diverse range of clients.
• Ability to maintain positive, effective working relationships with colleagues, peers, and relevant stakeholders in a wide range of government, business and community organisations.

Are your credentials:

• A minimum qualification of a r elevant Certificate III or higher in Administration or Business field and/or significant experience in working in an office environment. Experience in the community services sector desirable but not essential.
• Current Drivers Licence.

About Brophy:

Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.

At Brophy, you will join a team of just over 170 employees delivering over 40 programs and services across areas including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.

At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.

Diversity and Inclusion at Brophy:

Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone.We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.

For more information please contact Carly Maher, Team Leader - Customer Service at [e-mail]

Applications close Friday 16th October, 2026

We’re excited to hear from interested candidates and will be reviewing applications as they arrive. To give yourself the best opportunity, we encourage you to apply as soon as possible, as suitable applicants may be invited to interview or offered the role during the recruitment process.