Assistant Store Manager

Oscar Wylee; City of Kingston; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free pair of prescription glasses every six months

Support for relocation

Job summary

A leading optometry company in Victoria is seeking an Assistant Store Manager to oversee daily operations, collaborate with Optometrists, and ensure compliance with company policies. The role is ideal for someone with over 3 years in customer-facing roles, capable of supervising and training staff while fostering long-term customer relationships. This position offers growth opportunities within a supportive environment and is part of a global network committed to excellent patient care.

Qualifications

• Minimum 3 years of strong experience in customer facing roles involving sales.
• Experience supervising other workers and delivering on-site training to junior members of a team.
• Ability to demonstrate the skill of building meaningful and long‑term relationships with customers.
• Collaborative and consultative team‑work and leadership style.

Responsibilities

• Support the Store Manager in overseeing daily operations.
• Collaborate with Optometrists to ensure superior customer experience.
• Resolve less complex problems and set an example for store team.
• Set a positive example for store team members who rely on your leadership.
• Resolve less complex problems and support ongoing growth of our brand.

Skills

Customer service

Sales experience

Team leadership

Building customer relationships

Job description

Stay on trend with a free pair of prescription glasses every six months!

Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.

We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service. Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.

About The Role

Our Assistant Store Managers support our Store Managers oversee the day to day operation of the retail arm of our service and ensure compliance to company policies and procedures, particularly when the Store Manager is not on shift.

Assistant Store Managers collaborate closely with our Optometrists to deliver a superior customer experience. They set a positive example for our store team members who also rely on their ability to resolve less complex problems.

About The Person

This role suits are range of people including those who work in retail and healthcare industries. Optical industry experience is helpful, but not essential. We are looking for effective and caring leaders who are organised, able to think on their feet and make good decisions that support the continued growth of our brand. Other requirements:

• Minimum 3 years of strong experience in customer facing roles involving sales.
• Experience supervising other workers and delivering on-site training to junior members of a team.
• Ability to demonstrate the skill of building meaningful and long‑term relationships with customers.
• Collaborative and consultative team‑work and leadership style.

This is a great organisation for someone looking to continue to grow beyond a customer facing role and we are often able to support relocation to meet the work‑life needs of our staff.

If you are interested in joining a growing global network of optometry service providers please apply. We look forward to reading your application.

Due to the high volume of applications we typically receive for our roles we are only able to respond to shortlisted applications. However, by applying for this role you will have joined our talent community which will enable us to consider you for other opportunities with Oscar Wylee.