Customer Service and Operations Assistant

Deploy Sports Pty Ltd; Sydney; On-site; AUD 52,000 - 72,000; Full time

Job summary

Deploy Sports Pty Ltd is seeking a Customer Service and Operations Assistant to be the first point of contact for our customers by email, phone and showroom. You will support the sales team and help with everyday operations in a fast-paced sports business.

Your role covers customer service inbox management, showroom sales, order processing, and basic warehouse support. You will help with order entry, updating records, and ensuring accurate, timely responses and smooth showroom running.

Qualifications

• Highly organised with strong attention to detail.
• Clear, friendly communication and accurate email writing.
• Willingness to learn new order and customer service systems.

Responsibilities

• Manage customer service inbox and respond to orders, delivery queries, errors and complaints.
• Answer calls, resolve routine enquiries and connect customers to sales.
• Investigate order issues with sales and warehouse teams and keep customers informed.
• Process showroom orders and payments using approved pricing and procedures.
• Assist with day-to-day tasks such as order entry and updating customer records.
• Assist warehouse with picking, packing and preparing orders for dispatch.

Skills

Customer service

Organisation

Communication

Retail

Education

Recent graduate

Tools

Order management systems

Excel

Job description

Customer Service and Operations Assistant

Deploy is a leading teamwear and sports equipment brand that designs, develops and manufactures high quality sporting products to clubs, schools and players across Australia. We care about quality products, straightforward service and making life easier for the people who keep sport running.

About the role

Help customers get the answers, products and support they need.

You will be a first point of contact for Deploy customers by email, over the phone and in our showroom, while supporting the sales team and helping with everyday operations.

Customer service comes first. Alongside your customer duties, you will assist with sales administration, office supplies and, when the customer service workload allows, final order picking and packing. Your manager will help set priorities and support you with complex issues.

Key responsibilities

Customer service and incoming calls

Manage the customer service inbox, responding to order questions, delivery enquiries, errors and complaints in a clear, professional and helpful way.

Answer incoming calls, resolve routine enquiries and connect customers with the right sales team member when specialist assistance is needed.

Investigate order issues with the sales and warehouse teams, follow up delivery information and keep customers informed until an outcome is reached.

Record enquiries, actions and follow-ups accurately. Escalate complex complaints and requests outside your authority, with clear notes and next steps.

Showroom sales and order collections

Welcome walk-in customers, explain products and ordering options, and process showroom orders and payments using approved pricing and procedures.

Coordinate customer pickups with the warehouse, check order details and quantities, and record collections accurately.

Keep the showroom, product displays and collection area organised and ready for customers.

Sales team support

Assist with day-to-day tasks such as order entry, updating customer records, preparing order paperwork and following up missing information.

Create and update tasks in Deploy’s systems, follow established processes and complete work in the agreed order of priority.

Warehouse support

During quieter customer service periods, assist the warehouse team with final picking, packing, labelling and preparing orders for dispatch or collection.

Check products, sizes and quantities against the order, flag discrepancies and follow safe handling procedures under the warehouse team’s direction.

Office coordination

Monitor and replenish stationery, kitchen supplies and staff amenities within agreed purchasing limits.

Help keep shared spaces organised and flag office supply or maintenance needs to the appropriate person.

About you

This role would suit a a highly organised individual with a high level of attention to detail, or a recent graduate looking for their first role in a fast paced sports business.

We also welcome applicants who have developed relevant skills through retail, hospitality, volunteering or other work. Previous full-time sports industry experience is not required.

You will bring:

Strong organisational skills, excellent attention to detail and the discipline to follow tasks through.

Clear, friendly communication, accurate email writing and confidence speaking with customers.

Patience and a practical approach to resolving problems, with the judgement to ask for help when needed.

Confidence using email and spreadsheets, and a willingness to learn new order and customer service systems.

Reliability, a willingness to learn and enthusiasm for helping with practical tasks across the business.

An interest in sport and understanding how a sports products business operates.

What you will gain

Practical experience across customer service, showroom retail, ecommerce, sales support and order fulfilment. You will build product knowledge and learn Deploy’s systems and processes while working alongside our sales and warehouse teams.

What success looks like

Customers receive accurate answers and clear updates within agreed timeframes. Enquiries are followed through, orders and collections are handled correctly, and support tasks are completed reliably without leaving customer service unattended.