Customer Service and Admin officer

SG Fleet; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

SG Fleet is seeking a Renovations Consultant to guide drivers through novated lease transfers when changing employers. You will prepare quotations, coordinate documentation, and liaise with employers, finance providers and salary packaging administrators to ensure a seamless, accurate transfer.

The role focuses on building relationships, solving problems, and owning the end-to-end process while maintaining high data integrity and meeting service targets in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship building capabilities.
• Exceptional attention to detail and organisational skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Confidence working with numbers and understanding financial concepts.
• Experience working with Microsoft Office and business systems.
• Proactive approach to problem solving and continuous improvement.
• Ability to work independently while contributing positively to team outcomes.
• Experience in novated leasing, salary packaging, finance, customer service or administration welcomed.

Responsibilities

• Manage a caseload of novated lease transfer (renovation) cases from start to finish.
• Deliver outstanding customer service through proactive communication and tailored support.
• Prepare and process quotations, deeds of novation and other required documentation accurately and within required timeframes.
• Work closely with employees, employers, finance providers and salary packaging administrators to ensure a seamless transfer experience.
• Ensure all lease transfers comply with relevant taxation, payroll and salary packaging requirements.
• Identify and proactively manage risks that could delay settlement or impact customer outcomes.
• Maintain accurate records and data integrity across internal systems.
• Keep workflow systems up to date, providing visibility of progress to key stakeholders.
• Consistently achieve service, quality and productivity targets.

Skills

Communication skills

Stakeholder management

Attention to detail

Multitasking

Numerical/financial literacy

Microsoft Office

Problem solving

Independent yet team-oriented

Novated leasing knowledge

Tools

Microsoft Office

Job description

• Are you looking for a role where you can genuinely make an impact in the world of vehicle leasing and salary packaging?
• Do you thrive in a fast paced, customer focused environment where your communication skills and attention to detail really matter?
• As a Renovations Consultant, you'll be the go-to expert helping drivers seamlessly transfer their novated lease when they change employers. You'll guide customers through what can often be a complex process, making it simple, stress free and easy to understand.
• From preparing tailored quotations and coordinating documentation through to liaising with employers, finance providers and salary packaging administrators, you'll play a key role in ensuring every lease transition is completed accurately, efficiently and with an exceptional customer experience.
• If you're a confident communicator who enjoys building relationships, solving problems and taking ownership of your work, this is your opportunity to join a supportive, high performing team where your contribution genuinely makes a difference.

What You'll Be Doing

• Manage a caseload of novated lease transfer (renovation) cases from start to finish
• Deliver outstanding customer service through proactive communication and tailored support
• Prepare and process quotations, deeds of novation and other required documentation accurately and within required timeframes
• Work closely with employees, employers, finance providers and salary packaging administrators to ensure a seamless transfer experience
• Ensure all lease transfers comply with relevant taxation, payroll and salary packaging requirements
• Identify and proactively manage risks that could delay settlement or impact customer outcomes
• Maintain accurate records and data integrity across internal systems
• Keep workflow systems up to date, providing visibility of progress to key stakeholders
• Consistently achieve service, quality and productivity targets

What You'll Bring

• You'll ideally have:
• Excellent written and verbal communication skills
• Strong stakeholder management and relationship building capabilities
• Exceptional attention to detail and organisational skills
• The ability to manage multiple priorities and deadlines simultaneously
• Confidence working with numbers and understanding financial concepts
• Experience working with Microsoft Office and business systems
• A proactive approach to problem solving and continuous improvement
• The ability to work independently while contributing positively to team outcomes
• Experience in novated leasing, salary packaging, finance, customer service or administration will be highly regarded, but we also welcome applications from people with transferable skills and a willingness to learn.

Why Join us?

We believe great people do their best work when they feel supported, valued and encouraged to grow.

Watch our video to learn more about the benefits our employees enjoy https://www.youtube.com/watch?v=j07XRviL-WM