Customer Service / Allocator & Rostering Agent

Wymap Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Wymap Group in Eagle Farm, QLD is seeking a Customer Service / Allocator & Rostering Agent to join our on-site team.

The role coordinates daily rosters and driver allocations, manages delivery schedules, communicates with drivers, warehouse teams and customers, and ensures CoR and WHS compliance.

The shift is 11:00 AM – 7:00 PM, Monday to Friday, with flexibility for early starts or late finishes and opportunities within aviation and logistics.

Qualifications

• This role requires at least 3 years in customer service, allocation, rostering, or administration within transport or logistics.
• Experience coordinating driver allocations and rostering is preferred.
• Proficient with rostering software and MS Office suite.

Responsibilities

• Coordinate driver and vehicle allocations and maintain accurate rosters.
• Manage daily delivery schedules and adjust for delays or urgent requests.
• Communicate clearly with drivers, warehouse staff and customers to ensure coordination.
• Monitor driver hours, fatigue and breaks to meet CoR and HVNL requirements.
• Record and analyse operational performance, delivery times and resource utilisation.
• Support compliance and reporting aligned with WHS, CoR and company policies.
• Contribute to continuous improvement and maintain a team-based culture.
• Perform ad-hoc operational support with customers (HR / HC Truck duties).

Skills

Customer service

Allocation & Rostering

Logistics coordination

Microsoft Office

Tools

Rostering software

Microsoft Office

ERP systems

Job description

Customer Service / Allocator & Rostering Agent
Eagle Farm QLD | Full-Time | Aviation & Logistics Industry

We’re seeking an experienced and motivated Customer Service / Allocator & Rostering Agent to join our high-performing team in Eagle Farm.

This full-time, on-site position combines customer service, allocation, and rostering
responsibilities, offering variety, challenge, and the opportunity to make a real impact
every day.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in
delivering outstanding service, this is the role for you.

About the Role

As a key member of the operations and customer service team, you’ll coordinate daily
rosters and driver allocations, manage customer delivery schedules, and ensure smooth communication between drivers, warehouse teams, and customers.

This role requires strong organisational skills, attention to detail, and the ability to stay
calm under pressure while balancing multiple priorities.

You’ll be the main point of contact for internal and external stakeholders, ensuring
operations run efficiently and customers receive exceptional service.

The shift available for this position is from 11:00AM - 7:00PM Monday- Friday.

Key Responsibilities

• Coordinate driver and vehicle allocations and maintain accurate rosters.
  Manage daily delivery schedules, making real-time adjustments for delays or urgent requests.


• Communicate clearly with drivers, warehouse staff, and customers to ensure
  seamless coordination.


• Monitor driver hours, fatigue, and breaks to meet NHVR and Chain of Responsibility (CoR) requirements.


• Respond to customer enquiries and provide accurate updates on deliveries and
  ETAs.


• Record and analyse operational performance, delivery times, and resource
  utilisation.


• Support compliance and reporting activities aligned with WHS, CoR, and company
  policies.


• Contribute to continuous improvement and maintain a strong, team-based culture.


• Perform ad-hoc operational support with customers (HR / HC Truck duties).

What You’ll Bring

• 3+ years’ experience in customer service, allocation, rostering, or administration
  (aviation, logistics, or transport industry preferred).


• Strong organisational, communication, and problem-solving skills.


• Proficiency with rostering or logistics software and Microsoft Office.


• Knowledge of CoR, HVNL, and WHS standards.


• Flexibility to work varied shifts (early starts or late finishes).


• Eligibility to obtain a Federal Police Check and ASIC.


• A proactive, solutions-focused attitude and team-first mindset.

Highly Regarded:

• HR or HC truck licence preferred but not essential


• Certificate III (or higher) in Transport & Logistics.


• Chain of Responsibility and/or Dangerous Goods awareness training.


• RACA or AACA accreditation.

Why Join Us?

At Wymap, we value our people. You’ll work in a supportive, inclusive environment
where your contribution is recognised.
We offer a competitive salary, ongoing development, and the opportunity to be part of
a nationally respected logistics organisation with a strong future.