Customer Service Advisor - 6-Month Hybrid Contract

Rinnai; Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Staff discounts

Onsite gym and modern workspace

Job summary

Rinnai Australia is seeking a dedicated customer service professional for a six-month, full-time contract in Melbourne. The role involves handling inbound calls, booking requests, and customer inquiries related to bookings, warranties, and product issues.

You will update customers on booking status and escalate complaints as needed. The position runs standard business hours, Monday to Friday, with a hybrid work arrangement (one day per week from home).

Qualifications

• Strong customer focus and the ability to remain calm in a fast-paced environment.
• Excellent verbal communication skills.
• Patience and understanding from a customer's viewpoint.
• A positive attitude with a strong work ethic and a proactive mindset.
• Contact centre or other relevant customer service background.

Responsibilities

• Answer incoming calls and manage service booking requests.
• Accurately process bookings in our job management system (SalesForce).
• Manage customer enquiries relating to bookings, warranties, and product issues.
• Provide updates to customers on their booking status.
• Escalate customer complaints to the appropriate department for resolution.

Skills

Customer service

Verbal communication

Calm under pressure

Telephone etiquette

Proactive mindset

Job description

Rinnai Australia is seeking a dedicated customer service professional for a six-month, full-time contract in Melbourne. The role involves handling inbound calls, booking requests, and customer inquiries related to bookings, warranties, and product issues.

You will update customers on booking status and escalate complaints as needed. The position runs standard business hours, Monday to Friday, with a hybrid work arrangement (one day per week from home).