Customer Service Advisor

Elite Personnel Ltd; Tamworth; On-site; AUD 53,000 - 59,000; Part time

Job summary

Elite Personnel Ltd is seeking a Customer Service Advisor for our client. You will be the main contact for customers, handling enquiries and orders by phone and email, keeping customers updated on stock and deliveries, and maintaining records.

You will collaborate with colleagues across departments to resolve queries efficiently and provide product information. You will also help with delivery queries, returns, invoices and refunds, and prepare paperwork where needed.

Qualifications

• Excellent customer service and communication skills.
• Good written English and numeracy.
• Strong attention to detail and administrative accuracy.
• Proficiency with Word and Excel.
• Organised with the ability to manage workload.
• Willingness to learn about products and procedures.

Responsibilities

• Responding to customer enquiries by phone and email in a friendly and professional manner.
• Processing customer orders accurately and within agreed timescales.
• Checking stock availability, delivery dates and order requirements, and keeping customers informed.
• Maintaining accurate customer details, order records and supporting documentation.
• Providing product information and referring more complex queries to the right colleague.
• Helping with delivery queries, returns, collections, invoices, credits and refunds as required.
• Preparing order or export paperwork where needed.
• Working collaboratively with colleagues to resolve issues and provide cover during busy periods.

Skills

Customer service

Communication skills

Written English

Numeracy

Administration

Word

Excel

Organization

Teamwork

Tools

Word

Excel

Job description

Elite Personnel is recruiting a Customer Service Advisor on behalf of our client. This is a great opportunity for a customer-focused and organised individual who enjoys helping people, keeping things running smoothly and providing a professional service.

The role

As Customer Service Advisor, you’ll be a key point of contact for customers, handling enquiries and orders by telephone and email. You’ll keep customers updated on stock availability and deliveries, maintain accurate records, and work closely with colleagues across customer service, sales and other departments to resolve queries efficiently.

What you’ll be doing

• Responding to customer enquiries by phone and email in a friendly and professional manner.
• Processing customer orders accurately and within agreed timescales.
• Checking stock availability, delivery dates and order requirements, and keeping customers informed.
• Maintaining accurate customer details, order records and supporting documentation.
• Providing product information and referring more complex or technical queries to the right colleague.
• Helping with delivery queries, returns, collections, invoices, credits and refunds as required.
• Preparing order or export paperwork where needed.
• Working collaboratively with colleagues to resolve issues and provide cover during busy periods.

What we’re looking for

• Excellent customer service and communication skills.
• Good written English and numeracy.
• Strong attention to detail and accurate administration skills.
• Confidence using office software, including Word and Excel.
• Good organisation skills and the ability to manage your workload.
• A positive, practical approach to problem-solving and the ability to work well both independently and as part of a team.
• A willingness to learn about products, systems and procedures.

Working hours

22.5 hours per week, with a one-hour lunch break. Further details about the working pattern can be discussed during the recruitment process.

Please note: We will require a copy of your UK right to work documentation before an application can be progressed.

Due to the unprecedented volume of response we are currently receiving regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

£27,795.00 - Rest of England £30,906.00 - London