Customer Service Advisor

pyramid8 - private; Normanton; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

Pyramid8 in Australia is seeking a Customer Service Advisor to support its customers and ensure an efficient, professional service. The role covers the full order journey from initial enquiry to delivery and involves coordinating with internal teams to maintain strong relationships.

The position is office-based with the option to work from home occasionally. Previous experience in customer service is essential, and you should enjoy solving problems and taking responsibility.

Qualifications

• Previous working experience in customer service is essential.
• A proactive approach to solving problems and taking responsibility.
• Experience handling orders from enquiry to delivery.
• Strong communication via phone and email.

Responsibilities

• Acting as the first point of contact for customer queries and requests.
• Process and updating orders with accuracy and attention to detail.
• Dealing with customer issues and finding suitable solutions.
• Update client records and information.
• Assisting customers with product-related questions by phone and email.
• Provide excellent customer service at all times.
• Supporting the internal teams with administration.

Skills

Customer service

Problem solving

Order processing

Communication

CRM experience

Tools

CRM software

Order management system

Job description

Reference: P8JOB6111 |Specialist area: Customer Service |Sector: IT & Outsourcing

Our client requires a Customer Service Advisor to join their established and growing business, supporting its customers and ensuring they receive an efficient, professional and helpful service.

This is a varied position suited to someone who enjoys dealing with people, solving problems and taking responsibility for making sure things get done. You'll be involved in the full order journey, from initial enquiries and order processing through to delivery.

Working alongside several internal departments, you'll play an important part in maintaining strong customer relationships and ensuring a smooth and positive experience. This role is office based with the opportunity to WFH sometimes if desired. Previous working experience in customer service is essential.

Your responsibilities will include:

• Acting as the first point of contact for customer queries and requests.
• Process and updating orders with accuracy and attention to detail
• Dealing with customer issues and finding suitable solutions.
• Update client records and information
• Assisting customers with product-related questions by phone and email
• Provide excellent customer service at all times.
• Supporting the internal teams with administration.