Customer Service Advisor

St.George Bank; Nelson Bay; On-site; AUD 36,000 - 54,000; Part time

Job summary

St George nelson bay branch is seeking a Customer Service Advisor to support customers with everyday banking needs in a friendly, professional environment.

This part-time role is 30 hours per week, Monday to Friday, 8:30am to 5:30pm, offering opportunities to deepen banking knowledge and build strong customer relationships.

No banking experience is required; comprehensive training and a supportive team will help you thrive and grow within the branch.

Qualifications

• Excellent communication and strong customer service skills.
• Ability to work Monday to Friday, 8:30am–5:30pm.
• Capable of delivering exceptional service in a banking environment.

Responsibilities

• Assist customers with everyday banking transactions.
• Answer inquiries and provide tailored financial solutions.
• Identify opportunities to introduce relevant banking products.

Skills

Communication

Time management

Customer service

Teamwork

Problem solving

Job description

Job Description

Create your best future and join St George nelson Bay branch as a Customer Service Advisor.

What's the role?

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

This is a part-time position working 30hours per week, across Monday to Friday.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work between the hours of Monday to Friday from 8:30am – 5:30pm

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.