Banking Customer Experience Advisor

St.George; Sydney; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Banking product offers

Employee mortgage rates

Flexible work arrangements

Culture & wellbeing leave

Learning & development

Community volunteering

Job summary

St.George is seeking a Banking Customer Experience Advisor in Sydney, NSW. The role focuses on assisting customers with daily banking needs and inquiries, delivering tailored solutions and building lasting relationships.

The position emphasizes exceptional service, strong communication, and teamwork within a supportive environment. Training will be provided to help you master banking products and processes while offering employee benefits and career development opportunities.

Qualifications

• Strong customer service focus and ability to handle multiple inquiries.
• Clear, confident communication with customers to build relationships.
• Proactive problem solving to resolve banking questions and issues.
• Ability to work well in a collaborative team environment.
• Excellent time management to handle tasks within shift hours.
• Willingness to work Monday to Friday 8:30am–4:45pm and every second Saturday.

Responsibilities

• Assist customers with everyday banking transactions and inquiries.
• Provide tailored solutions to meet customer needs and offer suitable products.
• Identify opportunities to introduce customers to additional banking services.
• Deliver service that aims to exceed customer expectations.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Flexibility

Job description

Banking Customer Experience Advisor St.George Sydney, NSW, AU

Job Description

What's the role?

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 8:30am - 4:45pm, with every second Saturday required.

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.