Customer Service Advisor

Motorserve; Kempsey Shire Council; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance discounts (NRMA)

Annual performance bonus

Referral bonus

No weekend work

Job summary

Motorserve in Australia is expanding its automotive service team. We are seeking skilled technicians to deliver industry-leading service, review and monitor jobs, and communicate updates to customers.

Join a nationwide network backed by IAG/NRMA, with a competitive salary, exclusive perks, career growth, and a supportive culture focused on safety and customer care.

Qualifications

• Strong oral and written communication skills.
• Ability to work in a fast-paced environment.
• Organisational skills with the ability to prioritise key tasks.
• Problem solving.
• Team player.

Responsibilities

• Deliver industry leading service by proactively reviewing and monitoring jobs then communicating updates to customers.
• Be responsible for ensuring a timely sequenced site, maintaining appointment bookings to meet and maintain service levels.
• Answer internal and external customer enquiries via multiple methods including face to face, system requests and email
• Support customers with general repair related enquiries throughout their customer experience journey.
• Receive and manage customer complaints.

Skills

Communication skills

Fast-paced environment

Organisational skills

Problem solving

Team player

Job description

About us

At Motorserve, we are not just about repairing cars, we are about creating confidence on the road and building a workplace where our people thrive. For over 20 years, Motorserve has been a trusted name in the automotive servicing, repairs, and maintenance industry across Australia. As part of the IAG/NRMA family, we combine the strength of a leading insurance group with the hands-on expertise of a dedicated service team.

Our mission is to deliver exceptional workmanship and customer care every time. With a growing team nationwide and a reputation for quality, we are expanding fast and we want passionate, skilled technicians to grow with us.

Responsibilities

• Deliver industry leading service by proactively reviewing and monitoring jobs then communicating updates to customers.
• Be responsible for ensuring a timely sequenced site, maintaining appointment bookings to meet and maintain service levels.
• Answer internal and external customer enquiries via multiple methods including face to face, system requests and email
• Support customers with general repair related enquiries throughout their customer experience journey.
• Receive and manage customer complaints.

Requirements

• Strong oral and written communication skills.
• Ability to work in a fast-paced environment
• Organisational skills with the ability to prioritise key tasks
• Problem solving
• Team player

What we offer

At Motorserve, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Exclusive Perks: As part of the IAG/NRMA family, enjoy up to 50% off insurance (car, home, travel), discounts on NRMA holiday parks, complimentary roadside assistance, and discounted repairs and servicing.
• Bonus & Incentives: Get rewarded with an annual performance bonus, and if you know anyone great we also offer referrals a $1,000 cash bonus for employee referrals. Go in the running to receive our employee of the year award which includes a paid holiday.
• Work-Life Balance - No weekend work because we know life exists outside the workshop.
• Career Growth: At Motorserve we are big on developing our people. We love to see our employees learn, grow, and move up with clear pathways to progression.
• People First Focus: We put our people at the heart of everything we do, your safety and wellbeing come first.
• Supportive Culture - Access our 24/7 Employee Assistance Program for you and your family whenever you need it.

Ready to Step Up?

This is more than a job it's a chance to learn, grow, and be part of a trusted brand that invests in its people.