Customer Service Administrator (Hair & Beauty)

Keune Australia; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Half-day Fridays

Childcare cost contribution

Hair studio perks

Product allowance

Company lunches

Job summary

Keune Australia in Sydney's Huntingwood team is seeking a friendly Customer Service Administrator to support our three brands—Keune, Airyday and CXCosmetics—with orders, enquiries and general service excellence. You’ll work closely with our road sales team across Australia and New Zealand, helping customers, resolving issues and ensuring smooth behind‑the‑scenes operations in SAP.

If you enjoy helping people, solving problems and taking ownership, we’d love to hear from you.

Qualifications

• 5+ years in a customer service role.
• Strong written and verbal communication skills.
• Proficiency with MS Word, Excel and Outlook.
• Experience with SAP Business One is a plus.
• Excellent organisational skills with strong attention to detail.

Responsibilities

• Be the first point of contact for customers, processing orders and providing general support.
• Respond to enquiries promptly and maintain accurate customer records in SAP.
• Support Sales Reps on the road and coordinate with the wider team.
• Process, monitor and follow up orders and credits in SAP.
• Provide general administration and office support to the team.

Skills

Customer service experience

Communication skills

Time management

Attention to detail

Tools

SAP Business One

MS Word

MS Excel

Outlook

Job description

Customer First isn’t just a phrase at Keune, it’s at the heart of everything we do. It’s the foundation of our business and a key part of our ongoing success.

We’re looking for a friendly, proactive and genuinely customer-focused Customer Service Administrator to join our Huntingwood team. In this role, you’ll work across our three brands - Keune, Airyday and CXCosmetics, helping deliver the exceptional service, our customers know and love.

For more than 30 years, Keune Haircosmetics has been bringing premium European haircare to professional salons across Australia, New Zealand, Indonesia and Singapore. As a family-run company, we’ve built our business around strong relationships, and pride ourselves on providing caring, genuine, and personalised support to our clients.

Our Customer Service team plays a huge part in that. We’re looking for someone who enjoys being the person customers can rely on, someone who listens, takes ownership, finds solutions and is always looking for ways to go that little bit further.

You’ll be part of a passionate and supportive Customer Service & Administration team, working closely with our customers and road sales team across Australia and New Zealand.

You’ll be helping customers with their orders and enquiries, working through challenges, supporting our Sales Reps and making sure everything behind the scenes runs smoothly.

If you’re someone who loves helping people, enjoys solving problems and takes pride in getting things right, we’d love to hear from you.

What will your day look like?

Be a friendly and helpful first point of contact for customers, assisting with orders, enquiries and general support

Build positive relationships with our customers and ensure they receive a genuinely great experience

Respond to B2C emails promptly and to a consistently high standard

Support our Sales Reps on the road, helping them look after their customers

Process, monitor and follow up orders and credits in SAP

Accurately enter and maintain customer and order information

Help resolve customer issues and follow things through to a positive outcome

Provide general administration and office support to the wider team

What are we looking for?

We’re looking for someone who brings energy, initiative and a genuine Customer First mindset.

You’ll ideally have:

5+ years’ experience in a customer service role

A naturally helpful and solutions-focused approach

Excellent communication skills, both written and verbal

A friendly, confident and professional phone manner

Strong attention to detail and the ability to stay organised in a busy environment

Good time-management skills and the ability to manage competing priorities

Confidence using Microsoft Word, Excel and Outlook

Experience with SAP Business One would be great, but isn’t essential

Flexible approach to working hours, with a willingness to adjust start and finish times when needed to support the team, particularly during periods of leave.

Most importantly, you’ll be someone who cares about the customer experience. You’ll take ownership, follow things through and understand that sometimes it’s the little things that make the biggest difference.

Why Keune?

We’re proud of our people, our culture and the perks that come with being part of the Keune team.

Half day Fridays – work from home and finish at lunchtime

Company contribution towards childcare costs

Complimentary haircuts and colour at our onsite hair studio

Monthly product allowance across our brands

Company lunches every Thursday

Social club, team events and activities

Onsite parking

If you’re passionate about people, love helping customers and want to be part of a company where Customer First genuinely matters, we’d love to hear from you.

Please note, only applicants who have been short listed will be contacted.