Customer Service/Administration Officer

Veolia | Australia & New Zealand; Coila; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development opportunities

Competitive package and benefits

Mon-Fri office hours

Job summary

Veolia ANZ is seeking a Customer Service/Administration Officer in Moruya, NSW to provide essential administrative support and act as the first point of contact for customers. The role ensures smooth daily office operations and efficient service delivery.

You will handle calls, process orders and queries, and support the operations team while maintaining a professional, friendly service. This is a full‑time, on‑site position with opportunities for development.

Qualifications

• Exceptional stakeholder engagement and communication skills.
• Ability to act as the key point of contact for all office management matters.
• Strong verbal, written and interpersonal communication skills.
• Proficient computer skills with office software.
• Experience with Salesforce is advantageous.

Responsibilities

• Dealing with in-bound and out-bound customer calls, acting as the first point of contact for orders, queries and issues.
• General administrative duties including managing purchase orders and receipts, billing and data entry into various systems.
• General office management and day-to-day office operations.
• Supporting the operational team.

Skills

Stakeholder engagement

Communication skills

Office management

Data entry

Salesforce experience

Tools

Salesforce

Job description

About Veolia

Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.

The Opportunity

Veolia ANZ has a fantastic opportunity for a Customer Service/Administration Officer to join our team based in Moruya, NSW 2537.

In this role, you will provide essential administrative and office support to the team while acting as the first point of contact for our customers. You will be responsible for delivering professional, friendly and efficient customer service and ensuring the smooth day-to-day operation of the office.

What's on offer

• Opportunity for career development and progression
• Competitive Package and Benefits
• Monday to Friday office hours

What you'll be responsible for

• Dealing with in-bound and out-bound customer calls, being the first point of contact dealing with orders, queries and issues
• General administrative duties including, managing purchase orders and receipt, billingData entry into various systems
• General office management, dealing with the day to day office management
• Supporting the operational team

What you'll need to be successful

• Exceptional stakeholder engagement and communication skills
• Ability to act as the key point of contact for all office management matters
• Strong verbal, written and interpersonal communication skills
• Proficient computer skills and confidence using a range of office software
• Experience with Salesforce is advantageous

Veolia's AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

Why Veolia?

Benefits

• Generous paid parental leave and paid volunteer days
• Superannuation contributions on unpaid parental leave
• Fitness Passport and discounted health insurance
• Employee Assistance Program (Thrive) for you and your family
• Novated leasing, and vehicle discounts
• Bonus and referral programs, plus employee share plan
• Ongoing professional development and clear career pathways

Join a team that values your wellbeing, growth, and contribution - while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

At Veolia we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Maori and Pasifika, Veterans, people with disability, mature age and early careers, members of the LGBTI+ community and people from all cultural backgrounds.