Reddy Express Merrylands - Customer Service Representative

Reddy Express; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free onsite parking

Walking distance to Mascot train站

Tuition Reimbursement

Employee Assistance Program

Job summary

Reddy Express Merrylands is seeking a Customer Service Representative to deliver outstanding service, keep the store clean, stocked and welcoming for guests, and support a fast-paced environment.

You will handle calls, emails, and chats, work both solo and in a team, and use the CRM to document customer interactions. The role requires a High School Certificate and at least one year of experience.

Qualifications

• Completed a High School Certificate
• At least 1 year of work experience in a customer service role
• Communicates both verbally and in written correspondence at an above average standard
• Strong verbal and written communication skills
• Detailed listening skills
• Strong customer service, interpersonal, and relationship-building skills
• Time management and ability to prioritize projects and customer needs
• Knowledgeable in MS Office, Email, SMS and Chat

Responsibilities

• Proficiently manage incoming and outgoing phone calls
• Communicate verbally and in writing with internal and external customers
• Prioritize concern resolution and customer satisfaction
• Accurately input and retrieve relevant information in our CRM system

Skills

Customer service

Communication skills

Time management

Team collaboration

Education

High School Certificate

Tools

MS Office

CRM system

Email

SMS & Chat

Job description

What Reddy Express Merrylands Customer Service...

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Reddy Express Merrylands - Customer Service Representative

Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia. About the Role As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential. About You & Your Skills You are focused on providing outstanding customer service You are comfortable working alone as well as within a team You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching. You have the availability to work flexible hours (including late nights, early mornings and weekends) Be willing to learn and promote our wide range of products and specials For the exciting opportunity to be a part of our amazing team, please apply today! Pre-Employment Requirements: The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Join our team as aCustomer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs!

What We Offer:

• Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
• Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
• Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.

We are seeking Customer Service Representatives (CSRs) to support luxury brand vehicle owners with end-to-end service requirements, this could be booking a service or assisting with a breakdown. Your focus is to actively listen to customer needs/ concerns and document this in our case management system. With full training provided, you will be supported to ensure you deliver exceptional customer service and if required, escalate cases for assistance. Our priority is to have our customer back on the road swiftly.

Note- this is not a high-volume inbound call center, the focus is on the customer needs, building brand loyalty.

Your Role:

• Proficiently manage incoming and outgoing phone calls using typical contact center technology.
• Communicate verbally and in writing with internal and external customers.
• Prioritize concern resolution and customer satisfaction.
• Prioritize urgent matters while maintaining overall productivity.
• Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system.

What You Bring:

• Completed a High School Certificate
• At least 1 year of work experience in a customer service role.
• Communicates both verbally and in written correspondence at an above average standard.
• Strong verbal and written communication skills;
• Detailed listening skills;
• Strong customer service, interpersonal, and relationship-building skills;
• Time management and ability to prioritize projects and customer needs;
• Knowledgeable in MS Office, Email, SMS and Chat

What You\'ll Get:

• Free onsite parking
• Walking distance to Mascot train station
• Tuition Reimbursement
• Employee Assistance Program

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.