Customer Service Account Representative (India Market) - Melbourne Based

Intralox; Melbourne; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Global exposure

Professional growth

Supportive team environment

Descripción de la vacante

Intralox is seeking an Account Representative to support our growing customer base in India from the Melbourne office. You will be the key contact for English and Hindi-speaking customers, delivering world-class service and helping identify solutions that drive business value.

Work with Sales, Engineering, Production, Credit, and Technical Support to provide timely solutions and enable business growth in an international environment.

Formación

• B2B customer service or sales support experience (2–3 years)
• Experience handling inquiries, quotes, and orders
• Strong communication and relationship-building abilities
• Commercial awareness and customer-focused mindset
• Analytical and problem-solving skills with attention to detail
• Willingness to learn new products and technologies
• Ability to collaborate across multiple teams
• Long-term commitment to living and working in Melbourne

Responsabilidades

• Manage customer enquiries, quotations, and orders accurately through our Oracle system.
• Provide professional support on products, pricing, lead times, services and solutions.
• Deliver timely responses to customer requests and technical enquiries.
• Collaborate with Sales, Engineering, Production, Credit and Technical Support to resolve issues.
• Co-manage India-based Field Sales accounts and support business development initiatives.
• Identify customer needs and recommend value-added products and solutions.
• Maintain and update customer account information and data.
• Support sales by proactive outbound customer communications.
• Coordinate activities across Customer Service, Sales, Engineering, Credit, and Production teams.
• Contribute to continuous improvement and high service standards.

Conocimientos

English (business-level)

Hindi (business-level)

Communication skills

Relationship-building

Analytical thinking

Problem-solving

Attention to detail

Team collaboration

Multitasking

Technical aptitude

Herramientas

Oracle order management systems

Descripción del empleo

For more than 50 years, Intralox has helped customers worldwide achieve their business goals through innovative conveyance technology and an unwavering commitment to service. As the inventor of modular plastic conveyor belting, we continue to lead our industry through continuous innovation, mutual trust, and empowered, self-managed teams. We are seeking a motivated and customer‑focused Account Representative to support our growing customer base in India. Based in our Melbourne office, you will serve as a key point of contact for English and Hindi‑speaking customers, delivering world‑class service while helping customers identify solutions that drive value for their businesses. This role reports to the South APAC Customer Service Manager.

About the Role

As an Account Representative, you will play a critical role in building strong customer relationships and ensuring an exceptional customer experience throughout the order‑to‑delivery process. You will work closely with Sales, Engineering, Production, Credit, and Technical Support teams to provide timely solutions and support business growth.

This is an ideal opportunity for someone who enjoys solving problems, working collaboratively, and delivering outstanding customer service in a dynamic international environment.

Key Responsibilities

• Manage customer enquiries, quotations, and orders accurately through our Oracle order management systems.
• Provide professional support and guidance on products, pricing, lead times, services, and solutions.
• Deliver timely responses to customer requests and technical enquiries.
• Partner with internal teams to resolve customer issues and ensure successful outcomes.
• Co‑manage customer accounts with India‑based Field Sales based and support business development Selling Team initiatives.
• Identify customer needs and recommend value‑added products and solutions.
• Maintain and update customer account information and relevant business data.
• Proactively support the sales process through outbound customer communications. Support the sales process through proactive outbound customer communication.
• Coordinate activities across Customer Service, Sales, Engineering, Credit, and Production teams.
• Contribute to continuous improvement initiatives and high service standards.

What We’re Looking For

• Business‑level fluency in English and Hindi, both written and spoken.
• Minimum 2-3 years' experience in a customer‑facing, commercial, customer service, account management, or sales support role.
• Experience supporting B2B customers is highly regarded.
• Strong communication and relationship‑building skills.
• Commercial awareness and customer‑focused mindset.
• Strong analytical and problem‑solving abilities.
• High attention to detail and ability to manage multiple priorities.
• Technical aptitude with a willingness to learn new products and technologies.
• Ability to work effectively within a collaborative team environment.
• Comfortable working with customers and colleagues from diverse cultural backgrounds.
• Long‑term commitment to living and working in Melbourne.

What You Bring

You are a positive, proactive professional who enjoys helping customers succeed. You take ownership of your work, learn quickly, and thrive in an environment where initiative, collaboration, and accountability are valued.

You are:

• Service‑oriented and customer‑focused.
• Curious and eager to learn.
• Resourceful and solutions‑driven.
• Adaptable in a fast‑paced environment.
• A strong team player with excellent interpersonal skills.

Why Join Intralox?

At Intralox, you’ll be part of a global company that invests in its people and empowers individuals to make meaningful contributions.

We offer:

• A collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Exposure to international customers and markets.
• Performance‑based recognition and incentive programs.
• Competitive salary and benefits package.
• A culture built on trust, ownership, innovation, and continuous improvement.

Ready to Apply?

If you’re passionate about customer service, enjoy building relationships, and are excited about supporting customers across India from our Melbourne office, we’d love to hear from you.