Customer Service - 13Cabs

13cabs; Australia; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Opportunities for career growth

Job summary

13cabs is hiring Call Centre Operators in Victoria. Join Australia's largest taxi network to answer customer calls, book taxis, and assist with travel queries. You'll provide friendly, efficient service and help travellers with lost property or trip updates.

We value clear communication, quick decision-making, and a willingness to learn. Competitive pay, comprehensive training, and opportunities for rapid career growth await in our expanding team.

Qualifications

• Customer service experience is a plus, but not essential.
• Strong communication skills to engage effectively with customers and drivers.
• Basic computer skills and tech-savviness are a must.

Responsibilities

• Answer customer calls and efficiently book taxis.
• Help customers with travel-related queries, including lost property or trip updates.
• Provide exceptional customer service that sets us apart.

Skills

Strong communication

Decision making

Customer service experience

Basic computer skills

Job description

At 13cabs, we do more than move people from A to B, we help Australians get where they need to be safely, reliably and with confidence.

As Australia’s largest and most recognised taxi network, 13cabs has been a trusted part of the transport landscape for decades.

We support millions of journeys from everyday commutes and airport transfers to essential trips for our communities. Behind every booking is a real person, and behind every journey is a dedicated team working together to make it seamless.

Our call centres sit at the heart of our operation, connecting customers and drivers and ensuring dependable service when it matters most.

13cabs is proudly part of A2B Australia and ComfortDelGro Corporation Australia (CDC), combining the strength of a global transport group with strong local connections. This enables us to continually invest in our people, our technology and our services while keeping safety, accessibility and human connection at the center of everything we do.

As one of our Call Centre Operators, you'll:

• Answer customer calls and efficiently book taxis.
• Help customers with travel-related queries, whether it\'s lost property or an update on their trip.
• Provide exceptional customer service that sets us apart.

What we're looking for:

• Strong communication skills to engage effectively with customers and drivers.
• Quick decision-making ability to handle busy periods effectively.
• Customer service experience is a plus, but not essential.
• Basic computer skills and tech-savviness are a must.

Why choose 13Cabs?

• Enjoy competitive pay and comprehensive training.
• Explore opportunities for rapid career growth within our expanding team.
• Multiple roles available to suit your schedule and career aspirations.

We value diversity and welcome all applicants.

ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.