Customer Service

Mainfreight; Sydney; On-site; AUD 52,000 - 70,000; Full time

Job summary

Mainfreight in Sydney is seeking a dedicated customer service professional to join our team. You will engage with customers, resolve queries, and collaborate across departments to keep freight moving smoothly. This role offers meaningful exposure to a global logistics network and real career progression.

You will receive hands-on training, build problem-solving skills, and gain confidence in a dynamic setting. A long-term career with growth within a growing business awaits you.

Qualifications

• Strong interpersonal and communication skills.
• Positive attitude and problem-solving orientation.
• Willingness to learn and develop in a fast-paced environment.
• Energetic, enthusiastic, and reliable work ethic.
• Ability to stay organized in a dynamic setting.

Responsibilities

• Help customers and respond to inquiries to ensure smooth operations.
• Collaborate with other teams to resolve issues quickly.
• Learn how a fast-paced transport business operates behind the scenes.
• Contribute to a supportive team culture and continuous improvement.

Job description

Forget everything you think a customer service role is. This isn't a role where you'll be sitting at a desk reading from a script all day.

Customer Service at Mainfreight is different. You'll be right in the middle of the action, helping customers, solving problems, working with other teams, and learning how a fast-paced transport business runs behind the scenes.

Every day is different. You'll develop valuable skills, build confidence, and gain experience that can take your career in countless directions.

WHO WE'RE LOOKING FOR

You might be the perfect fit if you:

Love working with people and building relationships

Have a positive attitude and enjoy solving problems

Are eager to learn and challenge yourself

Bring energy, enthusiasm, and a strong work ethic

Can stay organised in a fast-moving environment

Communicate confidently and professionally

Enjoy working as part of a team

Take initiative and get things done

Are looking for a long-term career, not just a job

WHY YOU'LL LOVE IT HERE

Real Career Opportunities

We're serious about promoting from within. Many of our leaders started in entry-level roles and worked their way up.

Ongoing Training & Development

You’ll receive hands‑on training and support to help you build your skills and confidence.

Subsidised Lunch Program

Good food, great value.

Supportive Team Culture

You’ll be surrounded by passionate people who want to help you succeed.

Job Security

Join a growing global business in an industry that keeps the world moving.

READY TO START YOUR JOURNEY?

If you're enthusiastic, motivated, and ready to be part of a team that backs its people, we'd love to hear from you.