Customer Service

Fashion Biz Limited; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Fashion Biz Limited in Melbourne is seeking a hands-on Customer Service professional to join a busy B2B wholesale team. You will manage customer enquiries by phone and email, process orders, handle returns, and work closely with Sales, Warehouse, Inventory and Accounts to resolve issues and maintain smooth operations.

The role emphasizes accuracy in data-entry, strong communication, and the ability to multitask in a fast-paced environment within the Australian wholesale sector.

Qualifications

• Essential experience with Microsoft Dynamics 365 Business Central.
• Experience processing customer orders in an ERP system.
• Strong phone and email communication skills.
• Excellent attention to detail and data-entry accuracy.
• Ability to multitask and manage competing priorities.
• Positive, proactive and team-focused approach.
• Experience in wholesale, distribution or similar environment would be highly regarded.

Responsibilities

• Manage a high volume of customer enquiries via phone and email.
• Process and amend customer orders accurately.
• Check stock availability and provide backorder/ETA updates.
• Track deliveries and assist with freight and courier enquiries.
• Process returns and replacement orders.
• Resolve customer issues and complaints professionally.
• Provide product, pricing and online ordering support.
• Liaise with Warehouse, Sales, Inventory and Accounts teams.
• Provide general Customer Service and administrative support.

Skills

Phone & email comms

Attention to detail

Multitasking

Team-oriented

Tools

Microsoft Dynamics 365 Business Central

Job description

This is a hands-on Customer Service position where no two days are quite the same, working in a busy B2B environment as part of a supportive Customer Service team managing customer enquiries, processing orders and returns, resolving issues and working closely with Sales, Warehouse, Inventory and Accounts teams.

Key responsibilities

• Managing a high volume of customer enquiries via phone and email
• Processing and amending customer orders accurately
• Checking stock availability and providing backorder and ETA updates
• Tracking deliveries and assisting with freight and courier enquiries
• Processing returns and replacement orders
• Resolving customer issues and complaints professionally
• Providing product, pricing and online ordering support
• Liaising with Warehouse, Sales, Inventory, Accounts and other internal teams
• Providing general Customer Service and administrative support as required

About you

• Microsoft Dynamics 365 Business Central experience - essential
• Previous Customer Service experience, ideally within wholesale, distribution or a similar environment
• Experience processing customer orders within an ERP system
• Strong phone and email communication skills
• Excellent attention to detail and data-entry accuracy
• The ability to multitask and manage competing priorities
• Confidence resolving customer enquiries and problems
• A positive, proactive and team-focused approach
• Experience within the uniform, apparel, wholesale or distribution industry would be highly regarded

About us

We're an established wholesale uniform and apparel business, supplying a national network of distributor customers across Australia. You'll be joining an established business and a collaborative team where Customer Service plays an important role in supporting our customers and works closely with multiple areas of the organisation.