Customer Sales and Support

Estia Investments Pty Ltd; Cleveland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted gym memberships

Blue Light Card

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Workplace banking

ACN nurse discounts

Health insurance discount

JB HiFi discounts

Job summary

Estia Health is seeking a dedicated Sales professional to join their new facility in Queensland. You will conduct guided tours for prospective residents, network with hospitals and clinics, and drive new resident intake with exceptional customer service.

Ideal candidates bring sales experience and an interest in aged care, with training provided in the industry. A winning personality and strong communication will help you succeed with referrals and conversions.

Qualifications

• Proven sales track record and customer-focused approach.
• Ability to build relationships with potential residents and hospital referrals.
• Interest in the growing Aged Care Industry and willingness to learn.

Responsibilities

• Showcase home to future residents and families.
• Conduct cold calls and secure new referral sources.
• Guide prospective residents through the process and tours.
• Support navigation of fees and funding information when needed.
• Engage with local healthcare partners and community groups.

Skills

Sales experience

Negotiation

Customer service

Cold calling

Aged Care knowledge

Finance awareness

Tools

CRM software

Job description

At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 94 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

We are seeking a dedicated and dynamic Sales professional, who has an interest in working in the growing Aged Care Industry. Your clients will be potential residents, who as the expert, you will be able to showcase the facility and its many wonderful amenities by providing guided tours and information. You will be open and friendly and thrive on customer interaction, be empathetic in working with individual circumstances and needs.

This brand new facility is opening new floors for potential residents and it is the role of the "Client Services Officer", to network with local hospitals, doctor's surgeries and community groups to provide information for potential residents.

Ideally you will have knowledge of the Aged Care Industry, although for the right person, full training in the industry will be provided.

This is a vital role where your winning personality and knowledge will see you successful in new clients taking up residence in this beautiful setting. Your customer service skills will see you walking the journey with them to their new home within Residential Aged Care.

You'll be a team player who:

• Enjoys showcasing our home to future residents and their families
• Has a track record of success in sales including strong negotiation and outstanding customer service
• Has the ability to conduct cold calls and secure new referral sources
• Possess knowledge of Aged Care including fees and funding (Ideal but not essential)
• Good knowledge of finance

Benefits available:

• Discounted gym memberships at Goodlife and Fitness First
• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Please be advised that we do not accept emailed applications for this position.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.