Customer Relationship Manager – ICT Services (Remote & Flexible)

Department of Education, Western Australia; Perth; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

12% employer contributed superannution

Flexible working arrangements

Generous leave entitlements

Professional development opportunities

Salary packaging access

Public transport access

Job summary

The Department of Education, Western Australia is seeking to establish a pool of Customer Relationship Managers to support ICT services for Western Australian public schools. Vacancies are permanent and fixed term, full-time and part-time, anticipated to arise during 2026 and up to the end of April 2028.

The role focuses on delivering high-level customer service and monitoring ICT service performance. Ideal candidates will engage with staff across schools, regions and central office, implement

Qualifications

• Australian or New Zealand citizen, permanent resident, or valid visa with work rights for the term.
• Consent to a Nationally Coordinated Criminal History Check and Screening Clearance Number.

Responsibilities

• Coordinate agreements for ICT services across schools, colleges, regions and central office.
• Assist staff at system level to implement ICT policies and initiatives.
• Monitor, evaluate and report on ICT services delivered to customers.

Job description

The Department of Education, Western Australia is seeking to establish a pool of Customer Relationship Managers to support ICT services for Western Australian public schools. Vacancies are permanent and fixed term, full-time and part-time, anticipated to arise during 2026 and up to the end of April 2028.

The role focuses on delivering high-level customer service and monitoring ICT service performance. Ideal candidates will engage with staff across schools, regions and central office, implement