Customer Relationship Manager – Hunter Valley

Geographe Enterprises; Newcastle City Council; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Performance-based bonus

Career growth opportunities

Work-life balance

Laptop & mobile phone

Competitive remuneration

Job summary

Geographe Enterprises in Hunter Valley is seeking a proactive Customer Relationship Manager to lead and grow relationships with key accounts and mine sites across the region.

You will own the customer relationship, understand fleets and maintenance, and coordinate with engineering, supply chain and operations to turn site challenges into durable, high-value solutions. CRM, sales and territory management are central.

Qualifications

• Proven relationship management in B2B with revenue growth.
• Mining or asset maintenance experience.
• Ability to own territory across dispersed region.
• Strong communication, negotiation and presentation skills.
• Experience with CRM platforms (Salesforce or HubSpot), SAP, and MS Office.

Responsibilities

• Drive revenue and market penetration across key segments: Replacement Parts, Enhanced Performance Solutions, and Specialised Tooling.
• Maintain on-site engagement across Hunter Valley mine sites with regular visits.
• Develop and execute structured account plans and manage opportunities to conversion.
• Collaborate with internal technical, operations, and supply chain teams to deliver reliable commercial outcomes.

Skills

Relationship management

Mining knowledge

Territory ownership

Stakeholder influence

CRM systems Salesforce/HubSpot

SAP

Microsoft Office

Tools

Salesforce

HubSpot

SAP

Microsoft Office

Job description

Customer Relationship Manager – Hunter Valley

Geographe is seeking a proactive, highly driven Customer Relationship Manager (CRM) to lead and expand our footprint across key customers and mine sites throughout the Hunter Valley region.

In this role, you will act as the key relationship owner for assigned accounts, charged with deeply understanding our customers' fleets, maintenance strategies, and operational challenges. Working alongside Geographe's technical, supply chain, and operational teams, you will turn real-world site issues into long-term high-value solutions for our customers.

Key Responsibilities

• Drive Revenue & Market Penetration: Grow revenue across existing and prospective accounts by increasing Geographe's presence across our three key segments: Replacement Parts, Enhanced Performance Solutions, and Specialised Tooling.

• On-Site Customer Engagement: Maintain a strong on-site presence across mine sites in the Hunter Valley, conducting regular visits and building trusted relationships from site maintenance and engineering to procurement and senior management.

• Pipeline & Account Strategy: Develop and execute structured account plans, manage opportunities through to conversion, and maintain disciplined CRM records (Salesforce/HubSpot) and revenue forecasts.

• Cross-Functional Solution Delivery: Partner with internal technical, operational, and supply chain teams to resolve customer challenges, convey product value, and deliver reliable commercial outcomes.

What We're Looking For

• Proven Relationship Management: Demonstrated success in B2B account management, customer retention, and revenue growth through a structured, long-term approach.

• Mining & Asset Knowledge: Experience or exposure to mining environments, mobile equipment, or fixed plant maintenance strategies.

• Territory Ownership: Highly self-motivated with the initiative and discipline to plan and prioritize activity across a geographically dispersed region.

• Stakeholder Influence: Exceptional communication, negotiation, and presentation skills with the ability to engage stakeholders across all operational and management levels.

• Systems Proficiency: Experience using CRM systems (Salesforce or HubSpot), SAP, and Microsoft Office applications.

Requirements & Experience

• Commercial & Interpersonal Skills: Exceptional communication, group presentation, and relationship-building skills, with a background in customer-facing or leadership roles.

• Autonomy & Technical Aptitude: Self-motivated and proactive with a strong drive to succeed independently, balanced by a commitment to learning Geographe's engineering solutions and collaborating with internal teams.

• Systems Proficiency: Experience with CRM platforms (Salesforce or HubSpot), SAP, and Microsoft Office tools.

• Industry & Asset Knowledge (Desirable): Proven B2B sales experience, exposure to mining or heavy maintenance environments, and familiarity with Fixed Plant or Mobile Equipment Assets.

Our Benefits

• Personal Development Opportunities with monthly workshops.

• Performance-based bonus structure upon KPI's reached.

• Significant career growth potential & opportunities

• Competitive remuneration packages.

• A high number of long-term team members who are welcoming and supportive.

• Work/life balance encouraged.

• A positive organisational culture which we have developed from working with an organisational behavioural consultant for over 3 years.

• Tools of the trade (Laptop & Mobile Phone).

The Geographe Difference

• Our Culture. More than just a workplace, it is a place where you can learn, grow, succeed, and contribute.

• Our Diversity. We embrace all. Everyone is welcome.

• Our Value Statement. We Do the Right Thing, get it Done, Work it Out, and Look After Each Other.

If you are entrepreneurially driven and looking for a highly rewarding proposition with low associated risk, consider this opportunity to be your "own boss".

Part of the recruitment process for this position may require you to have a criminal history check, qualifications check, drug and alcohol check and referees' checks.

Geographe is an Equal Opportunity Employer.

Only people who live in and have the right to work in Australia may apply for this position.

The Company

As Australia's leading manufacturer of Enhanced Performance Parts, Geographe is a globally recognised leader of technical and commercial solutions to the mining and resource industries. With over 50 years of Australian manufacturing and engineering expertise, Geographe is a leading supplier of innovative performance orientated replacement parts and services to suit all major surface and underground equipment .

Geographe provides value to our customers through delivery of engineered solutions which exceed expectations. Through collaboration with our customers, we are able to engage in research and design projects to extract the highest performance out of their assets and address real world challenges relating to safety, reliability, and procurement. Our focus on quality and expertise in applied engineering allows us to be an effective strategic partner to those operating heavy mobile equipment in the mining and resource industry.

We do things differently at Geographe. We are a small team of creative change agents who are driven to resolve problems and constantly improve. We pride ourselves on the quality of our people and culture.

People work with us because they want to. Geographe is more than a workplace, rather we are a place where you come to learn, grow, succeed, and most importantly enjoy what you do. We invite people into our team that challenge the status quo, think outside the box and are always striving to improve.

More information can be found at our websitehttp://www.geographe.com.au/.