Assistant Retail Manager

ZEDER; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

ZEDER Corporation, an Australian owned leader in automotive suspension parts, is seeking a motivated Assistant Store Manager for our Fulcrum Suspensions Stafford operation. You'll support day-to-day store and workshop operations, working closely with the Store Manager to keep service levels high.

You'll lead by example, coach team members, coordinate bookings, stock, and customer follow-up, and help deliver exceptional service to retail, trade, and fleet customers.

Qualifications

• Experience in automotive retail, service, or workshop operations is advantageous.
• Strong customer service and communication skills.
• Ability to lead by example and coach team members.

Responsibilities

• Support the Store Manager with day-to-day store operations and step up as 2IC when required.
• Deliver exceptional service to retail, trade, and fleet customers.
• Coordinate workshop bookings, job flow, and communication between customers and technicians.
• Lead by example, provide day-to-day guidance and coaching to staff.
• Assist with stock control, inventory, and ensuring parts availability for workshop jobs.
• Maintain a safe, organised and professional store and workshop environment.

Skills

Leadership

Customer service

Communication

Stock control

Workshop coordination

Sales support

Organised

Job description

Introduction:

Love automotive, delivering great customer service, and helping a team succeed? At Fulcrum Suspensions, every day is a new opportunity to develop your leadership skills, make an impact, and build your career with one of Australia’s leading automotive aftermarket businesses.

Why Join Us:

• Take the next step in your career with a genuine pathway into Store Management.
• Develop your leadership skills while working alongside an experienced Store Manager.
• Generous staff discounts across all ZEDER brands.
• Work with globally recognised automotive brands including Fulcrum Suspensions, SuperPro, Formula 4x4, Whiteline, and Nolathane.
• Build your technical and commercial knowledge across sales, customer service, workshop operations, and stock management.
• Join a supportive team where you can lead by example and make a real impact on the day-to-day success of the store.

Description:

About the Opportunity

We're looking for a motivated and hands-on Assistant Store Manager to support the day-to-day operations at Fulcrum Suspensions Stafford.

Working closely with the Store Manager, you'll help keep the store, customer service, sales, and workshop operations running smoothly while developing your leadership skills and stepping up to support the team when required.

In this role, you'll:

• Support the Store Manager with the day-to-day running of the store and step up as 2IC when required.
• Deliver exceptional service to retail, trade, and fleet customers.
• Support sales through customer enquiries, quotations, bookings, recommendations, and follow-up.
• Help coordinate workshop bookings, job flow, and communication between customers and technicians.
• Lead by example and provide day-to-day guidance, coaching, and support to team members.
• Assist with stock control, inventory, and ensuring parts are available for scheduled workshop jobs.
• Help maintain a safe, organised, and professional store and workshop environment.

About You

You could be a perfect fit if you:

• Have experience in automotive, retail, trade, workshop, customer service, or store operations.
• Are ready to take the next step into leadership, or already have experience as a 2IC, Supervisor, Team Leader, or Assistant Manager.
• Have strong customer service and communication skills and enjoy helping customers find the right solution.
• Are confident supporting sales, quotations, bookings, and customer follow-up.
• Can stay organised and manage competing priorities in a busy store and workshop environment.
• Enjoy supporting others, leading by example, and getting hands-on when the team needs you.
• Have automotive knowledge or experience in suspension, steering, 4x4, tyres, mechanical, or automotive accessories - highly regarded.

Skills and Experiences:

About Us

ZEDER Corporation is a proudly Australian owned and operated business, a world leader in automotive suspension parts, and a family for over 800 employees across Australia, US, UK, and Vietnam. We're home to the iconic brands of SuperPro, Whiteline, Nolathane, Fulcrum Suspensions, and Formula 4x4.

We're all about quality, customer service, and pioneering innovation - and we're looking for someone just like you to join our team!