Customer Program Lead - 4-Month Contract

White Box Enterprises; Bangalow; On-site; AUD 45,000 - 65,000; Part time

Job summary

Beacon Laundry in Bangalow, NSW seeks a Customer Program Coordinator for a four-month casual contract, approx. 3 days per week. The role focuses on coordinating a customer program rollout, data analysis and proactive communication with customers.

Ideal candidates will bring customer service experience, strong Excel data skills and the ability to manage multiple priorities with minimal supervision. Join a team committed to safe, high-quality service delivery.

Qualifications

• Experience in customer service, operations or administration.
• Strong data skills with comfort using Excel.
• Excellent organisation and attention to detail.
• Ability to manage competing priorities and work with stakeholders.
• Experience with data analysis and reporting is a plus.

Responsibilities

• Coordinate a customer program rollout across the customer base.
• Communicate with customers via phone and email.
• Analyse customer ordering and usage data using Excel.
• Maintain customer records, action logs and program trackers.
• Prepare progress updates and reporting.
• Collaborate with internal teams to resolve customer queries.

Skills

Customer service

Data analysis

Project coordination

Communication

Organization

Tools

Excel

Job description

Beacon Laundry in Bangalow, NSW seeks a Customer Program Coordinator for a four-month casual contract, approx. 3 days per week. The role focuses on coordinating a customer program rollout, data analysis and proactive communication with customers.

Ideal candidates will bring customer service experience, strong Excel data skills and the ability to manage multiple priorities with minimal supervision. Join a team committed to safe, high-quality service delivery.