Customer & Operations Analyst

Sydney Metro; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Sydney Metro is seeking a data-driven analyst to analyse customer, operational, performance, and feedback data to identify trends, issues, and opportunities for improvement.

You will develop and maintain reporting, dashboards, briefing notes, and presentations used to inform decisions at various levels of the organisation, and support informed decision-making and customer advocacy across a complex public transport environment.

Qualifications

• Experience in data analysis, customer insights, operational performance or related discipline.
• Ability to analyse large and complex datasets and translate into clear, actionable insights.
• Strong problem-solving skills and keen eye for detail.

Responsibilities

• Develop and maintain reporting, dashboards, briefing notes, and presentations used to inform decisions at various levels of the organisation.
• Using evidence-based insights, support informed decision-making and customer advocacy across a complex, high-profile public transport environment.
• Contribute to the development, review, and continuous improvement of customer operational requirements, processes, and documentation, working collaboratively with internal and external stakeholders.

Skills

Data analysis

Customer insights

Operational performance

Autonomous work

Job description

You will analyse customer, operational, performance, and feedback data to identify trends, issues, and opportunities for improvement.

Key responsibilities

• You will develop and maintain reporting, dashboards, briefing notes, and presentations used to inform decisions at various levels of the organisation.
• Using evidence-based insights, you will support informed decision-making and customer advocacy across a complex, high-profile public transport environment.
• You will also contribute to the development, review, and continuous improvement of customer operational requirements, processes, and documentation, working collaboratively with internal and external stakeholders.

What you need

• You have experience in data analysis, customer insights, operational performance, or a related discipline.
• You are comfortable working autonomously in a fast-paced environment, analysing large and complex datasets, and translating qualitative and quantitative information into clear, actionable insights.
• You are a critical thinker with strong problem-solving skills and a keen eye for detail.