Customer Liaison and Lodgement Officer (Building)

Lake Macquarie City Council; Newcastle; Hybrid; AUD 90,000 - 105,000; Full time

Benefits offered by this job

9-day fortnight

Weekly pay

Flexible working arrangements

Health and wellbeing initiatives

Employee Assistance Program

Contribution to local community

Job summary

Lake Macquarie City Council in Newcastle NSW is seeking a Customer Liaison and Lodgement Officer (Building) to enhance customer experiences and support the delivery of building and development services across the City.

As the first point of contact for applicants navigating the lodgement process, you will assess and process development-related applications for lodgement acceptance, provide guidance on requirements, and assist customers throughout the assessment journey, partnering with Building

Qualifications

• Certificate IV in Business Administration or equivalent
• High-quality administrative support experience
• Experience reviewing and processing applications per policy
• Experience processing online applications via digital platforms
• Strong communication and customer service skills
• Proficiency in Microsoft Office and business systems

Responsibilities

• Reviewing and processing a broad range of building and development-related applications for lodgement acceptance
• Providing advice and support to customers regarding application requirements and lodgement processes
• Managing customer enquiries and service requests in a timely and professional manner
• Supporting Council's commitment to improved assessment timeframes and customer outcomes
• Working collaboratively with internal teams, applicants and industry stakeholders to achieve positive outcomes
• Read the position statement to learn more about this exciting opportunity.

Skills

Customer service

Administrative support

Microsoft Office

Digital platforms

Communication skills

Education

Certificate IV in Business Administration

Tools

Databases

Online applications

Job description

Customer Liaison and Lodgement Officer (Building)

Lake Macquarie City Council – Newcastle NSW

Help shape exceptional customer experiences while supporting the delivery of development outcomes across Lake Macquarie.

Be part of a collaborative and customer-focused Building Team

Flexible work options including a 9-day fortnight

Opportunity to develop your career in a dynamic local government environment

LET'S EXPLORE THE JOB

We're excited to offer this newly created opportunity within our Building Team and are seeking a motivated, customer-focused professional to join us as a Customer Liaison and Lodgement Officer (Building).

As one of the first people to step into this exciting new role, you'll play a key part in enhancing our customer experience and supporting the efficient delivery of building and development services. Acting as the first point of contact for customers navigating the building application process, you'll assess and process development-related applications for lodgement acceptance, provide guidance on lodgement requirements, and support customers throughout Council's development assessment processes.

Working closely with Building Surveyors and other technical specialists, you'll help shape and establish this role while delivering exceptional customer service and ensuring applications are processed efficiently and in accordance with legislative requirements. This is a unique opportunity to make a meaningful impact, contribute to continuous improvement initiatives, and help drive positive outcomes for our customers and community.

What you'll be doing:

• Reviewing and processing a broad range of building and development-related applications for lodgement acceptance
• Providing advice and support to customers regarding application requirements and lodgement processes
• Managing customer enquiries and service requests in a timely and professional manner
• Supporting Council's commitment to improved assessment timeframes and customer outcomes
• Working collaboratively with internal teams, applicants and industry stakeholders to achieve positive outcomes
• Read the position statement hereto learn more about this exciting opportunity.

LET'S HEAR ABOUT YOU

You're an organised and customer-focused professional who thrives in a fast-paced environment. You enjoy helping customers navigate processes, have strong attention to detail, and can manage competing priorities while maintaining a high standard of service.

You communicate confidently with a diverse range of people, work effectively both independently and as part of a team, and are committed to delivering positive customer experiences.

You'll bring:

• Certificate IV in Business Administration or equivalent demonstrated administrative experience
• Demonstrated ability to provide high-quality administrative support while contributing to the effective operation of the wider Building Team.
• Experience reviewing and processing applications or administrative documentation in line with legislative or policy requirements
• Experience providing administrative support and processing online applications through digital platforms
• Well-developed communication and customer service skills
• Strong Microsoft Office skills and experience using business systems, databases and digital platforms
• The ability to interpret information, negotiate outcomes and apply policies and procedures appropriately
• A collaborative approach and commitment to working within a team environment

LET'S REVEAL THE PERKS

• Competitive salary $90,202 to $104,831 per year + 12% superannuation
• Weekly pay
• 35-hour week with flexible working arrangements
• 9-day fortnight
• Health and wellbeing initiatives
• Employee Assistance Program
• The opportunity to make a meaningful contribution to your local community

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you join a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disabilities. We understand the skills and attributes veterans can bring to our Council.

LET’S START

For enquiries related to the duties of the role, please contact Michael Corrigan, Section Manager Building, on 0408 202 *** or via email **********@lakemac.nsw.gov.au

Contact Ashlea Norris, Talent Attraction Partner, on 02 4921 0*** or via email ********@lakemac.nsw.gov.au

Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you!

Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.