Customer-Focused Security Officer (Casual) - Retail Centre Coverage

Glad Group; Melbourne; On-site; AUD 25,000 - 35,000; Part time

Benefits offered by this job

Career progression

Employee Assistance Program

Team bonding events

Job summary

Glad Group in Melbourne is seeking professional Security Officers for casual relief coverage at a busy shopping centre in the Eastern Suburbs. The role is ideal for flexible and reliable security professionals to cover sick leave, annual leave and other operational requirements while ensuring a safe and welcoming environment.

Key duties include patrols, CCTV monitoring, incident response, customer service, and accurate reporting.

Qualifications

• Must hold a valid State Security Licence.
• Current Senior First Aid Certificate required.
• Security experience in retail, commercial or customer-facing environments preferred.
• Strong communication, interpersonal and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Sound observation, reporting and problem-solving abilities.

Responsibilities

• Patrol shopping centre interiors and exteriors.
• Monitor CCTV systems and security alarms.
• Respond to incidents and emergencies.
• Provide excellent customer service to visitors and stakeholders.
• Complete incident reports and maintain security records.
• Assist with emergency procedures and evacuations when required.
• Liaise with centre management, tenants and emergency services.
• Support coverage for planned and unplanned staff absences.

Skills

Security Licence

Senior First Aid

Customer service

Communication

Conflict resolution

Team player

Calm under pressure

Job description

Glad Group in Melbourne is seeking professional Security Officers for casual relief coverage at a busy shopping centre in the Eastern Suburbs. The role is ideal for flexible and reliable security professionals to cover sick leave, annual leave and other operational requirements while ensuring a safe and welcoming environment.

Key duties include patrols, CCTV monitoring, incident response, customer service, and accurate reporting.