Customer Experience Telemarketing Officer

LifeFlight Australia; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Job summary

LifeFlight Australia is seeking a Customer Experience Telemarketing Officer to support fundraising campaigns from our Robina office. You’ll drive new donor acquisition, lotteries and seasonal appeals, while sustaining Regular Giving and donor retention.

You will make outbound calls, apply proven sales techniques, deliver a positive supporter experience, and accurately record supporter information across our dialer and online portals.

Qualifications

• Experience in sales, telemarketing or customer service.
• Strong written and verbal communication skills.
• Ability to build rapport quickly over the phone.
• Professional, friendly telephone manner.

Responsibilities

• Make outbound calls to new and existing LifeFlight supporters.
• Apply proven sales techniques to achieve positive outcomes across campaigns.
• Deliver a positive, supporter-focused experience while working towards campaign goals.
• Accurately record and maintain supporter information using dialers and online portals.

Skills

Sales experience

Telemarketing

Customer service

Communication skills

Phone manner

Teamwork

Tools

CRM

Outbound dialer

Job description

Customer Experience Telemarketing Officer

About LifeFlight

LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world-class training academy, equipping aviation and medical professionals with the skills needed for high-pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.

About the Role

As a Customer Experience Telemarketing Officer, you’ll play an important role in helping LifeFlight Foundation raise funds for life-saving equipment, new facilities, critical care doctors and more. Your work will help support vital training, research and innovation programmes, all focused on finding new ways to save lives and ensuring people have equitable access to life-saving healthcare, regardless of where they live.

This is a permanent, full-time opportunity based at our Robina office. Working standard business hours, the role offers an attractive salary and access to salary packaging benefits. Reporting to the Customer Experience Team Leader, you’ll play an important role in delivering successful telemarketing campaigns and building meaningful connections with our supporters.

You’ll be involved in a variety of campaigns, including new donor acquisition, lotteries and seasonal appeals, as well as supporting our Regular Giving programmes and donor retention activities. Through these conversations, you’ll help strengthen our supporter relationships and contribute to LifeFlight’s life-saving work across our communities.

In this role, you will:

• Make outbound calls to new and existing LifeFlight supporters.
• Apply proven sales techniques to achieve positive outcomes across a range of campaigns.
• Deliver a positive, supporter-focused experience in every interaction while working towards campaign goals.
• Accurately record and maintain supporter information using an outbound dialler and online portals.

About You

You are a confident communicator with a professional and engaging telephone manner. You enjoy building connections, working towards goals and making a positive difference through meaningful conversations.

To succeed in this role, you will bring:

• Previous experience in a sales, telemarketing or customer service.
• Strong written and verbal communication skills.
• The ability to build rapport quickly primarily over the phone.
• A professional, friendly and engaging telephone manner.
• Confidence handling objections and responding to supporter concerns and enquiries.
• Strong computer skills and the ability to navigate multiple systems.
• Exceptional customer service skills.
• A self-motivated approach and a desire to achieve positive results.
• Resilience and a positive attitude when faced with challenges.
• The ability to work collaboratively as part of a team.
• Experience in a charity or not-for-profit organisation is desirable.

Why LifeFlight?

Meaningful Impact: Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people's lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.

Collaboration & Support: At LifeFlight, we are committed to fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high-pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity. By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.

Salary Packaging Options: As an employee of LifeFlight, you have the opportunity to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.

At LifeFlight, we’re committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support. This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community.

Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment. This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.

Applications close on Monday 2 November 2026