ACS

LifeFlight; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 FBT per

Job summary

LifeFlight Australia seeks Aeromedical Coordination Specialists to join our Brisbane CBD team. You will coordinate deployments, liaise with medical teams and emergency services, and ensure missions are delivered safely and efficiently.

These full‑time roles operate on a rotating 12‑hour shift pattern: two day shifts, two night shifts, then four days off. Experience in aviation is helpful but not essential; a passion for helping communities is essential.

Qualifications

• Strong customer service mindset with a focus on quality service delivery.
• Excellent written and verbal communication capabilities.
• Ability to stay calm, organized and focused in high‑pressure settings.
• Sharp attention to detail and proactive problem‑solving approach.
• Comfort with digital systems and learning new tools quickly.
• Team player with initiative to lead when needed.

Responsibilities

• Coordinate deployment of LifeFlight’s fixed and rotary wing aircraft.
• Liaise with healthcare providers, emergency services and internal teams.
• Operate as a key contact point for mission coordination and inquiries.
• Support 24/7 Communications, Coordination and Control Centre operations.
• Cover rotating 12‑hour shifts including day and night patterns.

Skills

Customer service

Written & verbal comms

Calm under pressure

Attention to detail

Digital systems

Team player / leadership

Job description

About LifeFlight

LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world‑class training academy, equipping aviation and medical professionals with the skills needed for high‑pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.

About LifeFlight

LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed‑wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world‑class training academy, equipping aviation and medical professionals with the skills needed for high‑pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.

About The Role

At the heart of every mission we fly is a team behind the scenes that makes it possible. Our Aeromedical Coordination Specialists (ACS) are critical to delivering LifeFlight’s life‑saving aeromedical services. From emergency responses to inter‑facility patient transfers, ACS team members work in our state‑of‑the‑art Communications, Coordination, and Control Centre—the 24/7 hub that keeps our operations running smoothly. As an ACS, you’ll coordinate the deployment of our fixed and rotary wing aircraft, liaising with healthcare providers, emergency services, and internal teams to ensure every mission is delivered safely, efficiently, and with care. Reporting to the Duty Tasking Managers, you’ll serve as a key contact point for mission coordination and operational inquiries.

We’re currently looking for an Aeromedical Coordination Specialists to join our passionate, high‑performing team in Brisbane’s CBD. This full‑time role operates on a rotating 12‑hour shift pattern: two day shifts, two night shifts, followed by four days off—offering a unique work‑life rhythm.

If you thrive in high‑pressure environments, have a passion for helping people, and want to play a vital role in supporting communities across Queensland and beyond, we’d love to hear from you.

About You

You’re a confident, solutions‑focused communicator who thrives in fast‑paced, high‑pressure environments. While experience in aviation is a bonus, it’s not essential—we’re looking for someone who can think on their feet, prioritise effectively, and adapt quickly to change.

You’ll Bring

• Strong customer service skills with a continuous improvement mindset
• Excellent written and verbal communication
• The ability to stay calm, organised, and focused under pressure
• Sharp attention to detail and a proactive, problem‑solving approach
• Confidence using digital systems, with the ability to learn new tools quickly
• A team player attitude with the initiative to lead when needed

This is a great opportunity to step into a dynamic role that helps deliver real impact to communities in need.

Why LifeFlight?

Meaningful Impact:

Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people’s lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission‑driven organisation focused on making a positive difference in the community.

Collaboration & Support:

At LifeFlight, we are committed to fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high‑pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity. By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.

Salary Packaging Options:

As an employee of LifeFlight, you have the opportunity to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.

At LifeFlight, we’re committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support. This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community. If you believe you have the necessary skills and experiences we would love to hear from you today.

Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment. This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.

Applications will be reviewed as submitted and we will be conducting interviews throughout the process.

Applications close on Wednesday, 28 October 2026.