Customer Experience Supervisor - Lead a High-Energy Team

MOCO Food Services; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts on products

Financial advice services

On-site parking

Weekly cross-departmental events

Job summary

MOCO Food Services in Wacol, QLD seeks a Customer Experience Supervisor to lead and develop our CX team, coach staff, and drive service excellence. You’ll work with Sales, Operations, Procurement and Finance to resolve issues and improve processes, ensuring consistent, high‑quality customer interactions.

You’ll report to the Head of Customer Experience, empower your team, manage escalations calmly, and foster a culture of service and continuous improvement.

Qualifications

• Experience in customer service, customer experience, sales support or a similar fast-paced environment.
• Previous experience leading, coaching or mentoring a team.
• Strong communication skills and a confident, positive leadership style.
• Ability to manage customer escalations calmly and professionally.

Responsibilities

• Lead, coach and develop a passionate Customer Experience team.
• Make a real impact on how our customers experience Moco every day.
• Join a growing, family-owned business where great people and great service matter.

Skills

Customer service

Customer experience

Sales support

Leadership

Coaching

Communication skills

Escalation management

Problem solving

Tools

CRM

ERP

Order management systems

Job description

Job Title: Customer Experience Supervisor

Location: Wacol, QLD, 4076, AU

· Lead, coach and develop a passionate Customer Experience team.

· Make a real impact on how our customers experience Moco every day.

· Join a growing, family-owned business where great people and great service matter.

Ready to lead a great team and make a real impact? Join Moco as our Customer Experience Supervisor and help us create an exceptional experience for our customers every day!

About the Role

At Moco, Customer Experience is about more than answering calls and processing orders. It’s about making life easier for our customers and helping them run great food businesses.

We’re looking for an energetic and people-focused Customer Experience Supervisor to lead, coach and support our Customer Experience team.

Reporting to the Head of Customer Experience, you’ll be right in the action, providing day-to-day leadership, keeping the team focused and motivated, supporting customer escalations and making sure we consistently deliver the level of service our customers expect.

You’ll also work closely with Sales, Operations, Procurement and Finance to solve problems, improve processes and create an even better experience for our customers.

About You

You’re a natural people leader who loves seeing others succeed. You know how to bring energy to a team, set clear expectations and have the coaching conversations that help people improve.

You’re equally comfortable jumping in to solve a tricky customer issue, reviewing team performance, recognising a great result or finding a better way of doing things.

Most importantly, you genuinely care about your people and your customers.

Skills, Experience & Attributes

· Experience in customer service, customer experience, sales support or a similar fast-paced environment.

· Previous experience leading, coaching or mentoring a team.

· Strong communication skills and a confident, positive leadership style.

· Ability to manage customer escalations calmly and professionally.

· Strong organisation, prioritisation and problem-solving skills.

· Comfortable using service metrics and performance data to drive improvement.

· Experience working alongside Sales and operational teams.

· A continuous improvement mindset and willingness to challenge the way things are done.

· Experience with CRM, ERP or order management systems will be highly regarded.

· Work within Moco’s brand new, state-of-the-art facility in Wacol, with plenty of on-site parking available

· Collaborative and friendly workplace environment, with weekly cross-departmental events

· Join a growing company and use your expertise to make a real impact on the business

· Leadership training and development opportunities available for aspiring employees

· Access to great discounts on over 6,500 product items for current employees.

· Enjoy free access to financial advice, home loan support, and exclusive lifestyle perks & discounts through our partnership with Commonwealth Bank.

Moco exists for one reason. To help our customers run great food businesses. No shortcuts. No politics. We play the long game.

We deliver world-class food logistics and menu expertise, but what truly sets us apart is how we show up every day. We think differently. We move fast. We innovate. We back our customers to win. Our brand matters. Our people turn up with energy!

We are proud to say that we are a privately owned Australian business. Agile enough to move quickly. Bold enough to challenge convention. Ambitious enough to build something extraordinary. When our customers win, we win. When they grow, we grow.

We have a brand-new state-of-the-art facility and industry-leading technology, but our true advantage isn’t something you can buy; it’s our people and the legacy they create. Driven teams who care deeply about our customers and each other.

Join us on our journey as we embark on an exciting new phase of growth. We have established a solid foundation, and the next stage of our expansion is just beginning. With strong momentum and a clear vision, we are creating a food service company designed for scalability and impact. Our approach is rooted in integrity, driven by innovation, and supported by a team of people dedicated to making a difference.

How to Apply

To submit your application, click the QUICK APPLY button on this page, or contact Travis Gibson – Talent Acquisition Manager – on *******@mocofoodservices.com.au

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