CRM Manager

Moco Food Services; Brisbane; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Discounts on 6,500 items for employees

Financial advice and home loan support

On-site parking and lifestyle perks

Job summary

Moco Food Services is seeking a creative, commercially minded CRM & Lifecycle Marketing Manager to transform how we connect with customers. You will own the customer lifecycle, drive HubSpot implementation, and deliver innovative, data-driven campaigns across Marketing, Sales, Customer Experience and eCommerce.

Join a growing, independent business investing in its digital future. You will shape lifecycle strategies from acquisition to retention, create personalised journeys, and turn insights

Qualifications

• Strong experience with HubSpot Marketing Hub or comparable automation platform.
• CRM, lifecycle marketing and eDM campaign management experience in B2B.
• Experience building automated customer journeys, segmentation strategies and personalised campaigns.
• Analytical skills to translate data into actionable business insights.
• Proven ability to develop, execute and optimise campaigns for engagement, conversion and retention.
• Understanding of ecommerce, digital customer behaviour and loyalty strategies.
• Creative flair, strong communication and a proactive, ownership mindset.
• Tertiary qualification in Marketing, Digital Marketing, Business, Communications or related discipline.

Responsibilities

• Own HubSpot: Drive marketing automation, workflows, segmentation and platform optimisation.
• Shape the customer journey: Develop lifecycle strategies across acquisition, onboarding, growth, retention and win-back.
• Bring campaigns to life: Create engaging eDM campaigns and personalised communications.
• Turn insights into action: Use data and campaign performance to drive commercial results.
• Accelerate digital growth: Increase ecommerce engagement and customer loyalty.
• Collaborate across teams to innovate and continually enhance the customer experience.

Skills

HubSpot Marketing Hub

CRM

Lifecycle marketing

eDM campaigns

Data analytics

Campaign optimisation

Ecommerce

Customer loyalty

Communication skills

Strategic thinking

Ownership mindset

Education

Bachelor's degree in Marketing or related

Tools

HubSpot Marketing Hub

Job description

• Take ownership of Moco'scustomer lifecycle and engagement journey using Hubspot


• Bring your ideas to life with genuine autonomy, creativity and commercial impact.


• Join a growing, independent business investing in its digital future.

Love HubSpot, clever marketing and turning customer data into growth? Take the lead, own the strategy and make your mark at Moco!

About the Role

At Moco Food Services, we're passionate about delivering inspiration and helping our customers run great food businesses. As we continue to grow and invest in our digital future, we’re looking for a creative, commercially minded CRM & Lifecycle Marketing Manager to transform how we connect and engage with our customers.

This is your opportunity to take ownership of our customer lifecycle marketing, help drive the implementation of HubSpot and bring innovative, data-driven campaigns to life. Working across Marketing, Sales, Customer Experience and eCommerce, you'll combine strategy, creativity and technology to deliver meaningful customer experiences and measurable business growth.

• Own HubSpot: Drive marketing automation, workflows, customer segmentation and ongoing platform optimisation.


• Shape the customer journey: Develop lifecycle strategies covering acquisition, onboarding, growth, retention and win-back.


• Bring campaigns to life: Create engaging eDM campaigns, personalised communications and automated customer journeys.


• Turn insights into action: Use customer data and campaign performance to identify opportunities and drive commercial results.


• Accelerate digital growth: Increase eCommerce engagement, customer loyalty, repeat purchasing and retention.


• Innovate and improve: Collaborate across teams, challenge the norm and continuously enhance the customer experience.

About You

You're equal parts strategist, creative thinker and hands‑on doer!

You love the technical side of marketing just as much as the creative side. You're comfortable diving into data, building automated journeys, designing campaigns and figuring out how to make everything work better.

You're naturally curious, commercially minded and always looking for opportunities to improve the customer experience.

Most importantly, you don't just come up with great ideas. You make them happen!

Skills, Experience & Attributes

• Strong hands‑on experience with HubSpot Marketing Hub or a comparable marketing automation platform.


• Demonstrated experience in CRM, lifecycle marketing and eDM campaign management within a B2B environment.


• Experience building automated customer journeys, segmentation strategies and personalised marketing campaigns.


• Strong analytical skills and the ability to turn customer data into actionable commercial insights.


• Experience developing, executing and optimising campaigns to improve engagement, conversion and retention.


• An understanding of eCommerce, digital customer behaviour and customer loyalty strategies.


• Creative flair, strong communication skills and a passion for delivering exceptional customer experiences.


• A proactive, solutions‑focused mindset with the confidence to take ownership and drive initiatives independently.


• A tertiary qualification in Marketing, Digital Marketing, Business, Communications or a related discipline.


• Work within Moco's brand new, state‑of‑the‑art facility in Wacol, with plenty of on‑site parking available


• Collaborative and friendly workplace environment, with weekly cross‑departmental events


• Join a growing company and use your expertise to make a real impact on the business


• Leadership training and development opportunities available for aspiring employees


• Access to great discounts on over 6,500 product items for current employees.


• Enjoy free access to financial advice, home loan support, and exclusive lifestyle perks & discounts through our partnership with Commonwealth Bank.

Moco exists for one reason. To help our customers run great food businesses. No shortcuts. No politics. We play the long game.

We deliver world‑class food logistics and menu expertise, but what truly sets us apart is how we show up every day. We think differently. We move fast. We innovate. We back our customers to win. Our brand matters. Our people turn up with energy!

We're proud to say that we are a privately owned Australian business. Agile enough to move quickly. Bold enough to challenge convention. Ambitious enough to build something extraordinary. When our customers win, we win. When they grow, we grow.

We have a brand‑new state‑of‑the‑art facility and industry‑leading technology, but our true advantage isn’t something you can buy; it’s our people and the legacy they create. Driven teams who care deeply about our customers and each other.

Join us on our journey as we embark on an exciting new phase of growth. We have established a solid foundation, and the next stage of our expansion is just beginning. With strong momentum and a clear vision, we are creating a food service company designed for scalability and impact. Our approach is rooted in integrity, driven by innovation, and supported by a team of people dedicated to making a difference.