Customer Experience Specialist — Housing & Support (Flexible Options)

Link Wentworth; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional annual leave

Not-for-profit salary packaging

Job summary

Link Wentworth is seeking a Customer Experience Representative on a full-time basis (35 hours/week) for a max term contract ending 30 January 2027, with a strong possibility of extension. The role is office-based in Penrith, NSW.

You will handle inbound calls and emails, provide first contact resolution for tenants and clients, and support housing programs while maintaining accurate records in a high-volume environment.

Qualifications

• Experience in customer service, ideally in a contact centre.
• Ability to manage multiple tasks in a high-volume work environment.
• Proficient with databases, email systems, and Microsoft Office.
• Understanding of contact centre metrics.

Responsibilities

• Provide first contact resolution predominantly for Link Wentworth tenants, clients, and other customers with enquiries about Social Housing, Affordable Housing, and Housing Pathways applications.
• Deliver customer-focused service and ensure satisfaction through timely responses and feedback processes.
• Respond to maintenance requests and allocate work to relevant contractors per policy and procedures.
• Keep accurate and timely records to support business and compliance requirements.

Skills

Customer service

Communication

Multitasking

Record keeping

Tools

Microsoft Office

Email systems

Databases

Job description

Link Wentworth is seeking a Customer Experience Representative on a full-time basis (35 hours/week) for a max term contract ending 30 January 2027, with a strong possibility of extension. The role is office-based in Penrith, NSW.

You will handle inbound calls and emails, provide first contact resolution for tenants and clients, and support housing programs while maintaining accurate records in a high-volume environment.