Customer Experience Specialist — Government Services

City and Environment Directorate; Canberra; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Six-month temporary positions

Potential extension up to 12 months

Merit pool for future vacancies

Job summary

City and Environment Directorate Canberra ACT is hiring for a fast-paced call centre role. The successful candidate will de-escalate inquiries, handle a range of municipal and safety-related services, and support government accounts with clear communication.

The position requires a customer-focused mindset and the ability to operate within a 7-day roster, with variable start and finish times. Temporary positions are available for six months with possible extension up to 12 months or permanency.

Qualifications

• Customer-focused problem solver who can listen and interact with a diverse range of people and provide a positive customer experience.
• Demonstrates excellent verbal and written communication.
• Shows confidence and resilience in a fast-paced and changing environment.
• Contributes to a positive team culture.

Responsibilities

• Be a customer-focused problem solver who listens and interacts with a diverse range of people to provide a positive experience.
• Demonstrate excellent verbal and written communication.
• Show confidence and resilience in a fast-paced environment and adapt to changes.
• Contribute to a positive team culture and inclusive workplace.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Resilience

Team collaboration

Job description

City and Environment Directorate Canberra ACT is hiring for a fast-paced call centre role. The successful candidate will de-escalate inquiries, handle a range of municipal and safety-related services, and support government accounts with clear communication.

The position requires a customer-focused mindset and the ability to operate within a 7-day roster, with variable start and finish times. Temporary positions are available for six months with possible extension up to 12 months or permanency.