Customer Experience Specialist – Fast-Paced Support

Holcim; Geehi; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

A range of employee discounts

Access to mental and physical wellbe­-

Learning and Development programs as

Recognition and service awards

Job summary

Holcim Australia and New Zealand is seeking a proactive Customer Service professional to join our established team. You will handle a mix of inbound enquiries and outbound order confirmations, interacting with customers from labourers to project managers in a fast-paced environment.

You will enter data accurately, coordinate with sales and production, escalate issues promptly, and help optimise service levels while maintaining our Allocation Procedure Manual.

Qualifications

• Previous experience in a call centre environment
• Be comfortable talking on the phone with customers, often taking 50-100 calls a day
• Available to work shifts starting between 6:00am and 8:30am; Customer Service Centre operating hours are 6:00am to 4:30pm, Monday to Friday
• Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels
• Excellent problem-solving & conflict resolution skills are essential
• Have excellent attention to detail & high-level proficiency in Google & MS Office

Responsibilities

• Handle customer enquiries promptly and courteously and advise of any delays
• Process customer orders in an accurate and timely manner
• Maintain regular and effective communication with both sales and production staff
• Escalate any customer issues that you are unable to resolve to the appropriate department/manager
• Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers
• Ensure full knowledge and compliance with the Allocation Procedure Manual
• Consistently improve on processes
• Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required
• Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner
• Be the main point of contact for customers and employees

Skills

Call centre experience

Data entry

Phone communication

Google Workspace

MS Office

Tools

Google Workspace

MS Office

Job description

Holcim Australia and New Zealand is seeking a proactive Customer Service professional to join our established team. You will handle a mix of inbound enquiries and outbound order confirmations, interacting with customers from labourers to project managers in a fast-paced environment.

You will enter data accurately, coordinate with sales and production, escalate issues promptly, and help optimise service levels while maintaining our Allocation Procedure Manual.