Customer Experience Specialist – Contact Centre

Queensland Government; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

TAFE Queensland invites applications for a Customer Experience Officer, Customer Contact Centre. The role supports efficient organisational processes and delivers high levels of customer service to internal and external customers, stakeholders and suppliers.

This permanent, full-time position is based primarily at Mooloolaba with potential work at other TAFE Queensland campuses. You will handle inquiries, administer records, and collaborate with staff to enhance service delivery.

Qualifications

• No mandatory requirements for this role.
• Prior Call Centre/Customer Service experience would be advantageous.
• Certificate III/IV or Diploma in Business/Administration or willingness to obtain qualifications is highly regarded.
• Strong communication and interpersonal skills required.

Responsibilities

• Contribute to effective and efficient organisational processes and high levels of customer service for internal/external customers, stakeholders and suppliers.
• Oversee campus activity communication and operational needs with managers.
• Plan and coordinate tasks based on priorities and adapt as situations change.
• Provide accurate services using various software including word processing, spreadsheets and data input.
• Perform general administrative duties such as records maintenance, forms processing, mail handling and correspondence.

Skills

Customer Service

Administration

Communication

Problem Solving

Education

Certificate III in Business/Administration

Tools

MS Office

Job description

TAFE Queensland invites applications for a Customer Experience Officer, Customer Contact Centre. The role supports efficient organisational processes and delivers high levels of customer service to internal and external customers, stakeholders and suppliers.

This permanent, full-time position is based primarily at Mooloolaba with potential work at other TAFE Queensland campuses. You will handle inquiries, administer records, and collaborate with staff to enhance service delivery.