Customer Experience Officer

Queensland Government; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

TAFE Queensland invites applications for a Customer Experience Officer, Customer Contact Centre. The role supports efficient organisational processes and delivers high levels of customer service to internal and external customers, stakeholders and suppliers.

This permanent, full-time position is based primarily at Mooloolaba with potential work at other TAFE Queensland campuses. You will handle inquiries, administer records, and collaborate with staff to enhance service delivery.

Qualifications

• No mandatory requirements for this role.
• Prior Call Centre/Customer Service experience would be advantageous.
• Certificate III/IV or Diploma in Business/Administration or willingness to obtain qualifications is highly regarded.
• Strong communication and interpersonal skills required.

Responsibilities

• Contribute to effective and efficient organisational processes and high levels of customer service for internal/external customers, stakeholders and suppliers.
• Oversee campus activity communication and operational needs with managers.
• Plan and coordinate tasks based on priorities and adapt as situations change.
• Provide accurate services using various software including word processing, spreadsheets and data input.
• Perform general administrative duties such as records maintenance, forms processing, mail handling and correspondence.

Skills

Customer Service

Administration

Communication

Problem Solving

Education

Certificate III in Business/Administration

Tools

MS Office

Job description

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Customer Experience Officer, Customer Contact Centre you will: Contribute to effective and efficient organisational processes, activities and mechanisms. Undertake assigned tasks and complete activities in an organised and efficient manner, achieving high levels of customer service with internal and/or external customers, stakeholders and suppliers.

This is a Permanent, Full-Time opportunity.

The position will be based primarily at Mooloolaba however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Contribute to the success of transformation and cultural change through promoting and modelling the values of Safety First, Working Together, Showing Initiative, Focusing on our Customer and Taking Responsibility.
• Assist managers through overseeing the operation of the campus activity and communicating regarding locational operational needs.
• Plan and coordinate own tasks and activity based on established priorities and reprioritising as necessary should situations change.
• Engage with and work with others in achieving results and the provision of excellent customer service.
• Provide accurate and efficient services utilising various software packages including word processing, spread sheeting and data input.
• Perform general administrative duties including records maintenance, completion of forms (such as processing orders and claims for payment), registering and distributing mail and correspondence according to established procedures.
• Provide support to staff in administrative systems, practice and procedures.
• Undertake research and development on matters relating to business functions.
• Ensure day to day activities align with business operations.
• Contribute to improvement in business processes and practices by encouraging an environment where high quality work is achieved and is supported by the development and adherence to quality systems.

How you will be assessed

• Demonstrate ability in undertaking duties of an administrative nature including working within guidelines to provide a quality service to customers, stakeholders, other staff and suppliers.
• Demonstrate ability in the utilisation of computerised management information systems and current office equipment.
• Demonstrate ability to coordinate activity to achieve successful outcomes within strict deadlines.
• Possess well-developed interpersonal and communication skills including written communication and client liaison skills.
• Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.

Mandatory Qualifications/Requirements

There are no mandatory requirements for this role.

Highly Desirable Requirements

• Prior Call Centre/Customer Service (Administration) experience would advantageous. Certificate III / IV or Diploma in Business, Administration or similar or willingness to obtain qualifications is highly regarded

Job Reference Number: TQ2026-889

For further information, please contact: Email: [e-mail]