Customer Experience Specialist - Care & Accessibility

Novita Hris; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Job summary

Novita in Adelaide, SA is seeking a Customer Experience Consultant to deliver outstanding service across phone, online, and in-store channels, helping customers access equipment and services that improve independence and quality of life.

You will coordinate appointments, process orders, and manage invoicing while building relationships with customers, clinicians, and stakeholders. A current NDIS Worker Check and SA Working with Children Check are required to start.

Qualifications

• Experience delivering customer care across phone, online, and in-store channels.
• Ability to coordinate appointments and process orders.
• Experience handling invoicing and billing tasks.

Responsibilities

• Deliver excellent service across multiple channels.
• Coordinate appointments and process orders.
• Build relationships with customers, clinicians, and stakeholders.

Skills

Customer service

Appointment coordination

Invoicing

Stakeholder mgmt

Job description

Novita in Adelaide, SA is seeking a Customer Experience Consultant to deliver outstanding service across phone, online, and in-store channels, helping customers access equipment and services that improve independence and quality of life.

You will coordinate appointments, process orders, and manage invoicing while building relationships with customers, clinicians, and stakeholders. A current NDIS Worker Check and SA Working with Children Check are required to start.

Customer Experience Specialist - Care & Accessibility Adelaide, SA, AU