Customer Experience Specialist — 12-Month Contract

Smartgroup Corporation; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid parental leave

Volunteer days

Salary packaging

Flu vaccinations

Employee Share Plan

Job summary

Smartgroup Corporation is seeking a Customer Service Consultant in Sydney for a 12-month maximum term contract. You will be the voice of Smartgroup, handling high-volume inbound inquiries about salary packaging, novated leasing, and related services.

The role emphasizes first contact resolution and delivering superior customer experiences. You will work in a dynamic environment with comprehensive training and ongoing support from a leadership team to help you succeed on a rotating 8am–8pm

Qualifications

• Strong communication skills and ability to simplify complex information.
• Problem-solving mindset with initiative.
• Excellent time management and organisational abilities.
• High attention to detail and accuracy.
• Accountability and follow-through on commitments.
• Familiarity with MS Office applications.
• Experience in customer service is advantageous.

Responsibilities

• Fulfilling customer requests and queries related to salary packaging and new applications.
• Maintaining accurate customer data and completing administration and reporting.
• Driving first contact resolution across phone and email channels.
• Delivering consistently high-quality customer service.
• Working in a performance-driven environment to meet individual and team targets.
• Identifying opportunities to improve processes and customer experience.
• Ensuring compliance with privacy, legislative and company policy requirements.
• Identifying customer needs and referring opportunities for additional products/services.
• Completing outbound calls where required.
• Rotating roster between 8am and 8pm, with comprehensive training provided.

Skills

Communication skills

Problem solving

Time management

Attention to detail

Accountability

MS Office

Customer service

Tools

MS Office

Job description

Smartgroup Corporation is seeking a Customer Service Consultant in Sydney for a 12-month maximum term contract. You will be the voice of Smartgroup, handling high-volume inbound inquiries about salary packaging, novated leasing, and related services.

The role emphasizes first contact resolution and delivering superior customer experiences. You will work in a dynamic environment with comprehensive training and ongoing support from a leadership team to help you succeed on a rotating 8am–8pm