Customer Experience & Service Improvement Leader

Davidson; Australia; On-site; AUD 100,000 - 120,000; Full time

Job summary

A local government authority in Australia is seeking a Manager for Customer Experience & Service Improvement. The successful candidate will lead initiatives that enhance service delivery, utilizing data to drive strategy and improve customer engagement. Strong leadership skills and experience navigating complex political environments are crucial. This role offers the chance to work in a dynamic setting focused on continuous improvement and community service.

Qualifications

• Extensive experience leading customer experience functions and multi-disciplinary teams.
• Strong track record in delivering improvement initiatives and embedding a culture of continuous improvement.
• Proven ability to build strong relationships with stakeholders while navigating complex environments.

Responsibilities

• Lead the Shire’s customer experience and service improvement programs.
• Drive strategy and continuous improvement using data and insights.
• Build relationships with Executive, Council, and key stakeholders.

Skills

Customer experience leadership

Stakeholder management

Data analytics

Communication skills

Problem-solving

Job description

A local government authority in Australia is seeking a Manager for Customer Experience & Service Improvement. The successful candidate will lead initiatives that enhance service delivery, utilizing data to drive strategy and improve customer engagement. Strong leadership skills and experience navigating complex political environments are crucial. This role offers the chance to work in a dynamic setting focused on continuous improvement and community service.