Customer Experience & Scheduling Coordinator

Security Plus

City of Melbourne

On-site

AUD 60,000 - 75,000

Full time

5 days ago

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Job summary

Security Plus in Coburg North, Melbourne, is seeking a Customer Service & Scheduling Coordinator to manage check measures through to production, installation and service. You will coordinate with customers, installers, production and sales to keep appointments accurate and customers informed.

Ideal candidates will have strong scheduling, administration and customer service skills, with proficiency in Outlook, Excel and Word.

Qualifications

Experience in scheduling, coordination, administration or customer service.
Strong organisational and time-management skills.
Excellent attention to detail and follow-through.
Confident and professional communication skills.
Ability to manage competing priorities in a busy environment.
Practical, solutions-focused approach when issues arise.
Comfort with Microsoft Outlook, Word and Excel.
Ability to work collaboratively with customers, installers and internal teams.

Responsibilities

Scheduling check measures and installations with fitters.
Confirming appointments and communicating with customers.
Managing fitter calendars and planning efficient daily installation runs.
Processing completed check measures and ensuring information is ready for production.
Preparing installer run sheets for the following day.
Managing service bookings and responding to customer enquiries.
Following up discrepancies or issues after installation or collection.
Working with installers, production and sales to keep jobs progressing on time.
Maintaining accurate job records and documentation in Insyte.