Customer Experience & Sales

Brand Assembly Pty Ltd; Melbourne; Hybrid; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Above-award pay

Prahran showroom

Friendly team

Design-focused brand

Job summary

Milk & Sugar in Melbourne is seeking a Sales & Customer Service Consultant to join our team. You’ll manage sales enquiries and customer support across the showroom, email and online chat, helping customers choose the right rug and assisting with orders.

This casual role is three days per week, including Saturday (Tuesday to Saturday). You’ll build relationships with designers and trade clients, maintain a friendly showroom, and provide a warm, knowledgeable customer experience across all

Qualifications

• Experience in sales or customer-facing roles.
• Excellent written and verbal communication.
• Confident handling customers in person and online.
• Ability to manage multiple enquiries calmly.
• Interest in interiors, design and rugs.

Responsibilities

• Respond to showroom sales enquiries.
• Follow up enquiries, quotes and swatch requests.
• Help customers choose the right rug by size, colour, texture and suitability.
• Assist customers with orders, delivery enquiries and after-sales matters.
• Build strong relationships with customers, interior designers, architects and trade clients.
• Keep the showroom organised and well presented for customers.
• Develop knowledge across rug collections and use it confidently when assisting customers.
• Provide a warm, knowledgeable customer experience across interactions.

Skills

Customer service

Sales aptitude

Communication

Organisation

Interiors interest

In-person & online support

Attention to detail

Job description

About Us

Milk & Sugar is an Australian rug brand specialising in beautifully designed, handcrafted rugs. We're primarily an ecommerce business, supported by our Prahran showroom where customers can see and feel the collection in person.

The Role

We're looking for a Sales & Customer Service Consultant to join our team. You'll manage sales enquiries and customer support across the showroom, email and online chat, helping customers choose the right rug, providing product advice, organising swatches and assisting with orders.

You'll also handle day-to-day customer service matters, respond to post-purchase enquiries and work with trade clients including interior designers and architects. It's a varied role that combines sales, product knowledge and customer care across both our online and showroom channels.

This is a casual role - 3 Days per week, including Saturday. Tuesday to Saturday.

Key Responsibilities

• Respond to sales enquiries across the showroom, email and online chat.
• Follow up enquiries, quotes and swatch requests in a friendly and helpful way.
• Help customers choose the right rug by providing clear advice on size, colour, texture and product suitability.
• Assist customers with orders, delivery enquiries, exchanges and other after-sales matters.
• Build strong, professional relationships with customers, interior designers, architects and other trade clients.
• Keep the showroom organised, well presented and ready for customers.
• Develop strong knowledge across our rug collections and use that knowledge confidently when assisting customers.
• Provide a warm, knowledgeable and considered customer experience across every interaction.

What We're Looking For

• Previous experience in sales, customer service or a similar customer-facing role.
• Excellent written and verbal communication skills.
• Confidence dealing with customers both in person and online.
• Strong judgement and the ability to handle customer service matters calmly and professionally.
• A natural sales ability without being overly sales-driven.
• Strong organisation skills and the ability to manage multiple enquiries at once.
• An interest in interiors, design and rugs.

What We Offer

• Above-award remuneration, reflecting the experience we're looking for.
• A beautiful Prahran showroom and relaxed working environment.
• A friendly and supportive small team.
• The opportunity to work with a design-focused Australian rug brand.