Customer Experience Representative | Paid Training | Mon–Fri

Pinnacle Sales Group PTY LTD; Sydney; On-site; AUD 51,000 - 62,000; Full time

Benefits offered by this job

Uncapped commissions

OTE of $90K–$130K

Fully paid training

Daily coaching

38 hours per week (Mon–Fri)

Shorter Fridays

Travel opportunities

Career progression

Job summary

Pinnacle Sales Group PTY LTD – Surry Hills NSW is seeking a Customer Experience Representative to join an active, field-based team across Sydney. The role includes paid training and a Monday–Friday schedule, with opportunities to develop sales skills and progress within the organisation.

The position offers a clear path to strong earnings through uncapped commissions and performance bonuses, with a social, performance-focused environment and regular coaching from day one.

Qualifications

• Strong interpersonal communication and relationship-building abilities.
• Experience in hospitality, retail or customer-facing environments.
• Energy, positivity and teamwork orientation.
• Receptive to coaching and feedback for improvement.
• Motivation by goals, recognition and earnings potential.
• Reliability, punctuality and professional presentation.

Responsibilities

• Represent established Australian not-for-profit organisations in Sydney.
• Engage with the public across community locations.
• Start genuine conversations and build rapport quickly.
• Explain campaigns clearly and professionally.
• Encourage ongoing support from suitable customers.
• Meet individual and team performance targets.
• Apply daily coaching and improve communication skills.
• Represent Pinnacle and partners to a high standard.

Skills

Communication

Customer service

People skills

Team collaboration

Coachable

Job description

Customer Experience Representative | Paid Training | Mon–Fri

Pinnacle Sales Group PTY LTD – Surry Hills NSW

Good with people—and ready for more than late nights, weekend shifts and limited progression?

If you’ve handled a packed restaurant, a busy retail floor, a hotel reception desk or a constant stream of customers, you’ve already developed valuable skills.

You know how to start conversations, read different personalities, stay composed under pressure and make people feel comfortable. The question is—where could those abilities take you in the right environment?

Pinnacle Sales Group gives people from hospitality, retail and other customer-facing backgrounds the opportunity to turn those strengths into professional sales skills, stronger earning potential and genuine career progression.

As a Customer Experience Representative, you’ll join an energetic, field-based team representing established Australian not-for-profit organisations through community fundraising campaigns across Sydney.

Your day begins with training and preparation at our Surry Hills office before heading into the community with your team. You’ll meet new people, build genuine rapport and communicate the work and impact of our not-for-profit partners through real conversations.

It’s an active, social and performance-focused role: ideal for someone who enjoys fast-paced environments, meeting new people and working toward clear goals as part of a team.

What you’ll receive

• $37–$45 per hour, depending on experience and progression
• Uncapped weekly commissions and performance bonuses
• OTE of $90K–$130K for consistent performers
• Fully paid training from your first day
• Daily coaching and practical communication development
• Approximately 38 hours across Monday–Friday
• Shorter Fridays and no weekend work required
• An energetic, social and ambitious team environment
• Regular recognition, team activities and travel opportunities
• Career progression earned through results: not tenure or favouritism

What you’ll do

• Represent established Australian not-for-profit organisations
• Engage with members of the public across Sydney community locations
• Start genuine conversations and build rapport quickly
• Explain important charity campaigns clearly and professionally
• Inspire suitable customers to provide ongoing support
• Work toward individual and team performance targets
• Apply daily coaching and continually improve your communication
• Represent Pinnacle and our charity partners to a high standard

Who we’re looking for

You could be a strong fit if you:

• Naturally enjoy speaking with new people
• Have experience in hospitality, retail, customer service, sport or another people-focused environment
• Are energetic, positive and comfortable working within a team
• Respond well to direct coaching and constructive feedback
• Are motivated by goals, recognition and earning potential
• Take punctuality, presentation and reliability seriously
• Are available for approximately 38 hours Monday–Friday
• Can commute to Surry Hills and work across Sydney locations
• Hold Australian working rights that allow you to work the required schedule

Previous experience is valuable, but attitude, communication, reliability and the willingness to improve matter most.

This is an active, field-based face-to-face fundraising and customer acquisition position. Everyone begins by mastering the frontline role before earning opportunities to support new starters, assist with training and progress into future leadership positions.

If you’re ready to turn your people skills into strong earnings, valuable commercial experience and a career with somewhere to go, we’d like to meet you.