Customer Experience Representative

Crown Equipment; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Discounts & cashback from retailers

Health and wellbeing platform

Corporate health insurance rates

Inclusive working environment

Employee Assistance Program

Job summary

Crown Equipment is seeking a Customer Experience Representative to support our Sales Operations. You will handle customer enquiries via calls, email and other channels, and pass information to our Sales representatives to help win sales and rentals.

The ideal candidate is highly organized, detail-oriented, with strong communication and the ability to work under pressure. Prior experience is a plus, and you will contribute to telemarketing programs and deliver a positive customer experience.

Qualifications

• Positive, professional customer-focused attitude.
• High energy and motivation.
• Excellent communication and organisation skills.
• Good attention to detail.
• Prioritising multiple tasks whilst meeting deadlines.
• Ability to work under pressure.
• Experience in a similar role would be highly regarded.

Responsibilities

• Handle customer enquiries via incoming calls, email and all further appropriate channels.
• Take sales and rentals enquiries nationally using the Crown database to highlight professionalism and develop rapport with customers.
• Conduct outbound calls to keep customers informed.
• Professionally sell Crown hand pallet trucks over the phone.
• Provide a positive experience for our customers.
• Help develop telemarketing programs for existing and potential customers that lead to increased qualified enquiries.

Skills

Customer focus

Communication skills

Organisation skills

High energy

Prioritising

Working under pressure

Experience in similar role

Job description

We are currently seeking a Customer Experience Representativeto join our team. In this role, we are looking for highly organised and motivated individualready to contribute to the support of the Sales Operations of the business. You will do this by assisting our Customers with their sales and rental enquiries and passing that information on to our Sales representatives.

Duties & Responsibilities

• Managing customer enquiries via incoming calls, email and all further appropriate channels
• Take sales and rentals enquiries nationally using the series database to highlight the professionalism of Crown and develop a rapport with the customer
• Conduct outbound calls to keep customers informed
• Professionally sell Crown hand pallet trucks over the phone
• Providing a positive experience for our customers
• Help develop telemarketing programs for existing customers and potential customers that lead to an increase in qualified enquiries.

Skills & Experience

• A positive, professional, Customer focused, attitude
• High Energy and Motivation
• Excellent Communication and Organisation Skills
• Good attention to detail
• Prioritising multiple tasks whilst accurately completing work within set deadlines
• Ability to work under pressure
• Experience in a similar role would be highly regarded, although not essential

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.