Branch Administrator

Crown Equipment Pty Ltd - Australia; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts & cashback

Wellbeing platform

Private health insurance

Job summary

Crown Equipment Pty Ltd in Canberra is seeking a proactive Branch Administrator to provide essential administrative support across service, sales and rentals, ensuring smooth branch operations.

The role requires excellent communication, strong organisational skills and the ability to manage multiple tasks, with duties spanning documentation, CRM data, quotes and invoices, and collaboration with branch teams.

Qualifications

• Previous experience in an administrative role.
• Strong organisational skills with high attention to detail.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Proficiency with Microsoft Office Suite and familiarity with CRM systems.
• Customer-focused approach and ability to work well independently and collaboratively.

Responsibilities

• Provide professional responsive support to internal and external customers, handling enquiries, calls, and shared inbox requests with clear communication and timely follow-up
• Coordinate the movement, preparation, and documentation of trucks and equipment, supporting stocktake, relocations, workshop jobs and unit updates
• Accurately manage service and operational data, including job cards, quotations, costing, purchase orders, invoices, and customer information across CRM systems
• Actively contribute to continuous improvement by collaborating with the team and supporting ongoing enhancements to systems and processes
• Maintain accurate records and databases
• Coordinator inventory management and assist with stocktake
• Support the departments with the preparation of quotes and invoices for customers
• Assist with administrative tasks to assist the Sales, Rentals and Service Teams at the branch

Skills

Administrative experience

Organisational skills

Communication skills

Multitasking

MS Office & CRM

Customer focused

Tools

Microsoft Office

CRM systems

Job description

We are currently seeking a proactive and organised Branch Administrator to join our team at Crown Equipment. The successful candidate will provide essential administrative support to ensure the smooth and efficient operation of the branch, supporting various departments including service, sales, and rentals.

This role requires excellent communication and organisational skills to manage daily office tasks, process documentation, and assist with customer inquiries, contributing to overall branch success.

Requirements

Duties & Responsibilities

• Provide professional responsive support to internal and external customers, handling enquiries, calls, and shared inbox requests with clear communication and timely follow-up
• Coordinate the movement, preparation, and documentation of trucks and equipment, supporting stocktake, relocations, workshop jobs and unit updates
• Accurately manage service and operational data, including job cards, quotations, costing, purchase orders, invoices, and customer information across CRM systems
• Actively contribute to continuous improvement by collaborating with the team and supporting ongoing enhancements to systems and processes
• Maintain accurate records and databases
• Coordinator inventory management and assist with stocktake
• Support the departments with the preparation of quotes and invoices for customers
• Assist with administrative tasks to assist the Sales, Rentals and Service Teams at the branch

Skills & Experience

• Previous experience in an administrative role, preferably in a related industry
• Strong organisational skills with high attention to detail
• Excellent verbal and written communication abilities
• Ability to manage multiple tasks efficiently and meet deadlines
• Proficiency with Microsoft Office Suite and familiarity with CRM systems
• Customer-focused approach and ability to work well independently and collaboratively as part of a team

Benefits

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals
• Corporate Rates for Private Health Insurance
• An inclusive working environment
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.